PluxyReviews of pluxy.co

Response from PluxyApr 8, 2025

Hi Jessica, Thank you for sharing your experience with us, and we're truly sorry to hear about the discomfort you encountered. Please know that the Pluxy Epil Pro 3.0 is safe to use, and we take feedback like yours very seriously. We are fully committed to ensuring we address and resolve your concerns. One of our agents has already reached out to you via email to offer further assistance and support. We genuinely want you to have a positive experience with our product, and we’re here to help every step of the way. Our dedicated support team is eager to assist you and ensure that we resolve any issues you have encountered. We look forward to hearing from you.

Response from PluxyApr 5, 2025

Hi Julie, We are so sorry to hear about your experience. We truly understand your frustration. It’s really disappointing when something we’re excited about doesn’t work out as expected. Please know that Pluxy is designed to be safe and effective when used as directed. However, we deeply value your feedback and take concerns like yours very seriously. We always aim for a positive experience with our products, and I’m genuinely sorry to hear about the issues you’ve faced. We have already refunded your order, you are not required to send the item back to us. Thank you again for sharing your experience with us—it helps us improve and ensures we’re providing safe and effective solutions. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to support you!

Response from PluxyMar 28, 2025

Hi Shelley, We appreciate you sharing your experience with us. We are so sorry for the frustration this has caused you. We take customer feedback very seriously, and we are fully committed to resolving your concern. Typically, when a customer reports an issue with the product, we ask for a short video. This helps us visually assess the issue and determine the best possible solution. Additionally, if the device is confirmed to be defective, we do not require customers to return their order. We are happy to process the refund or the replacement (depending on your preference). We want to make the resolution process as smooth as possible for you. We would love the opportunity to assist you further. Please kindly respond to our email so we can work toward a solution together. Looking forward to hearing from you!

Response from PluxyMar 15, 2025

Hi Nancy, we're very sorry for the inconvenience this has caused you. This is certainly not the kind of experience we strive for, and we truly appreciate your patience as we work to make this right. After reviewing your transaction, we found that the shipping address we have on file for your order is either incorrect or invalid, which is why your order was not processed. One of our agents has already reached out to you via email with assistance to resolve this as quickly as possible. Please know that we’re here to help, and we truly appreciate your time and understanding. We look forward to resolving this for you and getting your order on its way!

Response from PluxyMar 13, 2025

Hi Janice, we apologize if your experience fell short of expectations. Your satisfaction is paramount to us, and we're dedicated to resolving any issues. Our agent has already reached out to offer assistance. We're eagerly awaiting your response and are fully committed to finding the optimal solution to address your concerns.

Response from PluxyMar 12, 2025

Hi Jayme, we sincerely apologize for this experience. Your satisfaction is our top priority, we're genuinely sorry that we didn't meet your expectations. To help make things right, could you please get in touch with us via email at [email protected]? Our committed support team is ready to assist you and work towards finding the optimal solution to address your concerns.

Response from PluxyMar 10, 2025

Hi Cheryl, we're truly sorry to hear that you haven’t received your Pluxy yet—we understand how frustrating that can be. Our standard shipping timeframe is 5-7 days after dispatch, and we’ve checked that your order is still within this window. We want to assure you that we’re fully committed to assisting you and making this right. One of our agents has already reached out to you with support, including your tracking details so you can monitor your package’s progress. Please check your inbox, and if you need any further assistance, don’t hesitate to reach out—we’re happy to help!

Response from PluxyFeb 26, 2025

Hi Deborah, thank you for sharing your experience, and we're truly sorry for the frustration this has caused. Please know this isn't the kind of experience we strive for our valued customers. We completely understand how upsetting it must have been to see an unexpected charge and then face delays in canceling your order. Please rest assured that as soon as we receive your return, we will prioritize processing your refund right away. We genuinely appreciate your patience and understanding throughout this process. If there’s anything else we can do to assist you in the meantime, please don’t hesitate to reach out—we’re here to help.