PluxyReviews of pluxy.co

Response from PluxyApr 29, 2025

Hi Lisa, We're very sorry to hear about your experience. Please know this isn't the kind of experience we want you to have with us, and we appreciate you bringing it to our attention. One of our agents has already reached out to you and offered assistance regarding your refund. Please know we’re here to help and fully committed to resolving this matter for you as quickly as possible. If there’s anything more you need or if you have further questions, don’t hesitate to let us know, we’re always happy to help.

Response from PluxyApr 29, 2025

Hi Yvonne, We're truly sorry to hear about your frustration, and we apologize if our email with your order details didn’t reach you. We completely understand how important it is to have the right information when processing a return. One of our agents has already contacted you and provided the order information to help make the return process as smooth as possible. If you have any further questions or need additional support, we're here and happy to help. Thank you for giving us the chance to make this right.

Response from PluxyApr 24, 2025

Hi there, We sincerely apologize for this experience. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations. To address the situation, we kindly ask you to reach out to us via email at [email protected]. Our dedicated support team is eager to assist you and ensure that we resolve any issues you have encountered. We look forward to hearing from you and appreciate your understanding.

Response from PluxyApr 24, 2025

Hi Karen, We're very sorry to hear about your experience. We sincerely apologize if our previous responses didn’t reach you — that’s never our intention. We completely understand how upsetting it must be to feel unheard. Please know that we genuinely want to make things right. One of our agents reached out to you again yesterday, as we’ve been unable to locate an order under the information we currently have. When you have a moment, kindly reply to that message with your order details so we can fully look into this and resolve your concerns. We appreciate your patience and the time you’ve taken to share your feedback. Your experience matters to us, and we’re here to help.

Response from PluxyApr 22, 2025

Hi Julann, Thank you for sharing your feedback. We're very sorry to hear about the challenges you've experienced with your order. We are fully committed to ensuring that we fully resolve this matter. One of our agents has already reached out to you and offered assistance. To help us expedite the processing of your refund, could you kindly reply to our email with the return tracking number? This will allow us to quickly track the return and ensure that we can resolve everything for you as smoothly as possible. Please know that we are here to support you, and we’ll do everything we can to ensure this is taken care of. We look forward to hearing from you.

Response from PluxyApr 21, 2025

Hi Louretta, Thank you so much for bringing this to our attention, and we’re truly sorry to hear that the devices didn’t work out for your mother. We completely understand her situation, and we want to make the return process as smooth and stress-free as possible. We do have an ongoing email conversation with your mother and have already sent her the complete return instructions. However, if she didn’t receive them or needs them sent again, please don’t hesitate to let us know—we’ll be sure and happy to resend them right away. We’re here to help and are committed to making sure she feels supported every step of the way.

Response from PluxyApr 17, 2025

Hi Ebbra, We sincerely apologize for the inconvenience and confusion this situation has caused you. We completely understand how frustrating this must be, and we truly appreciate your patience. Please rest assured that one of our agents is already reviewing your transaction to ensure everything is handled accurately. We’ll make sure that the correct refund amount is returned to your account as soon as possible. Just to clarify, the original shipping fee is non-refundable, and since buyers are responsible for return shipping, a $7 fee for the return shipping label will also be deducted from your final refund amount. We do our best to be transparent with these details, and we're here to support you every step of the way if you have any questions or concerns. Thank you again for your understanding—we truly appreciate you.

Response from PluxyApr 14, 2025

Hi Georgie, We're sorry to hear about your experience. At Pluxy, we offer a 90-day money-back guarantee, so if your order falls within that timeframe, you are absolutely eligible to return the product for a refund. I understand how frustrating it must be to feel let down by a product you had high hopes for, and we want to make sure we get this sorted out for you. We couldn’t locate any existing conversation under your name, so when you get a chance, please send us an email at [email protected] with your order details. Once we have that, we’ll be happy to look into this further and provide you with the best possible solution. We’re here to help and want to make things right.