PluxyReviews of pluxy.co

Response from PluxyMay 23, 2025

Hi Vicki, We’re very sorry to hear about your recent experience, and we sincerely apologize that you haven’t seen our reply to your email. Please know that we did respond to your request, as we want to make sure your concerns are addressed promptly and thoroughly. At your earliest convenience, could you kindly check your email inbox as well as your spam or junk folder just in case our message was misdirected? We genuinely want to assist you with your return and ensure everything is fully resolved to your satisfaction. Your experience matters deeply to us, and we’re here to help every step of the way. Thank you for bringing this to our attention—we truly appreciate the opportunity to make things right.

Response from PluxyMay 22, 2025

Hi Beth, We sincerely apologize if your experience fell short of expectations. Your satisfaction is paramount to us, and we're dedicated to resolving any issues you may have with your order. Our agent has already reached out to offer assistance. We're eagerly awaiting your response and are fully committed to finding the optimal solution to address your concerns.

Response from PluxyMay 19, 2025

Hi MaryAnn, Thank you for sharing your experience, and we're truly sorry to hear that using Pluxy was painful for you. That’s never the experience we want for our customers, and we completely understand how frustrating this must have been. We would really appreciate the opportunity to make things right. Please send us an email at [email protected]. Our team is fully committed to helping you and ensuring you’re properly taken care of. We also want to share that when it comes to facial hair removal, especially on sensitive skin, it’s common to experience some discomfort at first. Factors like hair thickness, skin sensitivity, and even hair growth direction can play a big role. We usually recommend starting with smaller areas, avoiding too much pressure, and allowing your skin to rest between sessions. That said, your comfort always comes first, and we’re here to help find the best solution for you.

Response from PluxyMay 16, 2025

Hi Katy, Thank you for taking the time to share your experience. We're truly very sorry to hear about the trouble you've had reaching us. We completely understand your concern, and please know that we’re fully committed to resolving this for you. Could you kindly send us an email at [email protected] with your order number? Once we have that, we’ll be able to assist you right away with the return process. Thank you again for your patience—we're here to help every step of the way.

Response from PluxyMay 11, 2025

Hi Anne, We sincerely apologize for this experience. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations. To address the situation, we kindly ask you to reach out to us via email at [email protected]. Our dedicated support team is eager to assist you and ensure that we resolve any issues you have encountered. We look forward to hearing from you and appreciate your understanding.

Response from PluxyMay 11, 2025

Hi Betty, Thank you for taking the time to share your experience. We're truly sorry to hear about what happened. That is absolutely not the experience we want for any of our customers, and we completely understand your frustration and concern. We'd like to clarify that our official customer support email is [email protected] (not .com). Kindly send us an email there at your earliest convenience so we can assist you directly. We’re fully committed to making this right and ensuring you receive the support you deserve. As soon as we hear from you, we’ll do our best to ensure that we fully resolve this as quickly as possible.

Response from PluxyMay 9, 2025

Hi TM, We’re truly sorry to hear about your experience. We completely understand your frustration. Please accept our sincere apologies for the inconvenience you've encountered—we absolutely never want our customers to feel ignored. We've checked our system, but unfortunately, we haven’t been able to locate any messages under your name or review details. That said, we are fully committed to resolving your concern and standing by our 90-day money-back guarantee. If it’s not too much trouble, please email us at [email protected] with your order number or the email address used to place the order, and we’ll make your case a top priority. Thank you for bringing this to our attention. We’re here to help and would love the chance to make things right.

Response from PluxyMay 8, 2025

Hi Rita, Thank you so much for sharing your feedback — we're truly sorry to hear about your experience and the trouble you've had getting in touch with us. Please rest assured that we’re fully committed to resolving this for you as quickly and smoothly as possible. One of our customer support agents has already reached out to you via email to assist with the return process. When you have a moment, kindly reply to that message with your order number so we can locate your order and take care of this without further delay. We truly appreciate your patience and the opportunity to make things right.