PluxyReviews of pluxy.co

Response from PluxyJun 10, 2025

Hi there, We’re truly sorry to hear about your experience, and we sincerely apologize for the delay in responding to your messages. Your comfort and well-being are very important to us, and we’re genuinely concerned to learn about your experience. Unfortunately, we weren’t able to locate your order details based on your review. Could you please email us at [email protected] with your order number and the email address used at checkout? This will help us quickly find your order and provide the assistance you need. Please rest assured that we are fully committed to resolving this matter for you as quickly and smoothly as possible. Thank you for bringing this to our attention, and we look forward to assisting you directly.

Response from PluxyJun 10, 2025

Hi there, We apologize if your experience fell short of expectations. Your satisfaction is paramount to us, and we're dedicated to resolving any issues. Our agent has already reached out to offer assistance. We're eagerly awaiting your response and are fully committed to finding the optimal solution to address your concerns.

Response from PluxyJun 10, 2025

Hi Sadiqua, Thank you so much for taking the time to share your feedback with us! We sincerely apologize for this experience. Your satisfaction is incredibly important to us, and we’re here to make things right. One of our agents has already reached out to you to offer assistance, and we’re looking forward to your response. Rest assured, we’re committed to finding the best solution to address your concerns.

Response from PluxyJun 8, 2025

Hi Siobhan, We're very sorry to hear about your experience — that’s truly not what we want for any of our customers. We completely understand how upsetting this must be. Pluxy was created with your satisfaction and safety in mind, and we sincerely apologize for this experience. We take this matter seriously and are fully committed to making it right. One of our dedicated customer support agents has already reached out to you directly to offer assistance and work with you toward a resolution. Please know that we are here to support you and ensure this is properly addressed. Thank you for bringing this to our attention — your feedback is incredibly important to us.

Response from PluxyJun 8, 2025

Hi Mary, We're truly sorry to hear about your experience and the frustration it's caused — this is certainly not the level of service we aim to provide. One of our customer support agents has already reached out to you via email and offered assistance regarding your return request. When you get a moment, please kindly check your inbox (and possibly your spam or promotions folder) and get back to us — we’re here and ready to help. Please rest assured that we are fully committed to resolving this matter for you as quickly and smoothly as possible. Your satisfaction is very important to us, and we appreciate your patience and understanding.

Response from PluxyJun 6, 2025

Hi Vicki, Thank you for taking the time to share your experience. We're truly sorry to hear about the discomfort you’ve encountered with the Pluxy Epil Pro 3.0. Pluxy is carefully designed with comfort and safety in mind, and we sincerely regret that your experience did not reflect that. We want you to know that we take feedback like yours very seriously, and we’re fully committed to resolving this for you. One of our Customer Support agents has already reached out to you via email to offer assistance and help address your concerns. Whenever it’s convenient for you, please check your inbox and respond to our message—we’re here and ready to support you every step of the way. Thank you again for bringing this to our attention. We genuinely hope to have the opportunity to turn your experience around.

Response from PluxyJun 6, 2025

Hi Mar, Thank you for sharing your experience. We're truly sorry to hear that Pluxy didn’t meet your expectations. We completely understand how disappointing it must feel, especially after purchasing two units with high hopes. Please know that we are fully committed to resolving this for you and want to ensure you get the best possible results with your device. In some cases—especially with coarser or more stubborn hairs—it can take a little finesse and a few small adjustments to make Pluxy as effective as it’s designed to be. We’d love the opportunity to help improve your experience by sharing some helpful tips, tricks, and a short how-to video that many of our customers have found useful. We’re confident this guidance can make a real difference. If you could please email us at [email protected] with your order number, our team will be more than happy to assist you directly and make this right. Thank you again for your feedback—it truly helps us grow and better support our customers.

Response from PluxyJun 5, 2025

Hi Jerry, Thank you for taking the time to share your feedback. We're truly sorry to hear that you've been having trouble getting your concerns addressed — that’s not the experience we want for anyone. Please know that we are fully committed to ensuring your concern is resolved. One of our agents has already reached out to you via email to offer direct assistance, and we’ll continue to support you until everything is fully taken care of. We genuinely appreciate your patience and look forward to making this right for you.