Finally! Enjoy a Lasting Hair-Free and Smooth Face Without Damaging Your SkinWith its 17mm discs, the Pluxy™ Epil Pro 3.0 gets to hair 4x shorter than waxing, plucking it straight from the root and keeping it from growing for up to 4 weeks, ensuring that it grows thinner with each removal.
Pluxy (pluxy.co) has 776 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
pluxy.co
Website
pluxy.co
Category
Salons & Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: October 2026.
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It doesn’t work. Box says 90 Day Money Back Guarantee. Cannot get ahold of customer service for a refund.
Response from PluxyJun 23, 2025
Hi Susan,
Thank you for taking the time to leave a review, and I’m very sorry to hear about your experience.
We want to reassure you that we did receive your message today and have already responded to ensure your concern is fully addressed in a timely manner. Please check your inbox (including your spam or promotions folder) for our reply—we’re here to help and committed to making this right for you.
If there's anything else we can do or if you need further assistance, please don’t hesitate to reach out. We truly appreciate you giving Pluxy a try.
KB
Karol B.
Can grab skin and chew it up!
In theory, this is a great idea for hair removal. I ordered one and followed directions exactly. What they don't tell you, is how it can grab chunks of your skin, how badly it mangles it, and how badly it hurts! Even holding skin taut as directed, those little "tweezer" gears grabbed my skin and chewed it up. Once at the upper corner of my lip, once on my chin and once on my jawline. When it happens, try not to panic because of the shock and pain, and quickly turn it off to release the skin. It removed the skin in those places and left me with lovely sores and scabs that lasted a couple of weeks. They also don't tell you that there are some hairs it absolutely will not remove and you'll need to tweeze those manually. I contacted customer service to do a return, telling them about my experience with what turned out to be a dangerous tool. They refunded it, told me to keep it, and I haven't used it again because I'm actually afraid to. That's how badly it hurts and I'm not doing that to my skin and face again! Makes me wonder if they're having a lot of issues with this happening to other people. This was a horrible experience and I do not recommend this product at all, and plan on looking for something a little less dangerous. Until then, I'll keep my tweezers handy. Use at your own risk!
Response from PluxyJun 18, 2025
Hi Karol,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about what you went through — that is absolutely not the experience we want any of our customers to have, and we completely understand how upsetting and painful this must have been for you.
Please know that we take feedback like yours very seriously. Pluxy was designed with our customers’ safety and satisfaction in mind, and while these types of incidents are extremely rare, your experience may have been caused by extra pressure during the epilation process.
That said, we wanted to make this as easy as possible for you, which is why we processed a full refund and did not require you to return the device — we never want to add any more hassle, especially after an experience like this.
We appreciate your honest feedback. If there’s anything else we can do to support you, please don’t hesitate to reach out.
MT
Mrs Tracy E.
AWFUL
AWFUL, AWFUL, AWFUL. They have a 90 day return, but will not respond to emails asking about a return. Absolutely disgusting. I'm going to contact Trading Standards here in the UK to get this shut down.
Response from PluxyJun 15, 2025
Hi Tracy,
We're truly sorry to hear about your experience, and we sincerely apologize for any frustration or concern this has caused you. This is certainly not the level of service we aim to provide.
Please know that we did respond to your email and kindly ask that you check your inbox (and possibly your spam or junk folder) when you get a chance. We are fully committed to resolving this matter for you and honoring our 90-day return policy.
Your satisfaction is very important to us, and we’re here to help every step of the way. If you need further assistance, don’t hesitate to reach out—we're ready to support you.
JH
Jill H.
Horrible experience so far!!
I ordered the product and it is horrendous!! I have tried mulitple times, but by email and chat on the website with no response on starting a return.
Response from PluxyJun 13, 2025
Hi Jill,
Thank you for sharing your feedback. We're sorry to hear about your experience. We completely understand how frustrating it must feel not only to be disappointed with the product but also to feel like you haven’t been heard — that’s never the experience we want for our customers.
We want to gently reassure you that we have responded to your message and are currently waiting to hear back from you so we can assist further.
We’re fully committed to making this right for you and ensuring the return process is as smooth as possible. If you haven’t seen our reply, please check your spam or junk folder just in case it landed there.
That said, you are very important to us, and we’re here to fully resolve this for you.
BO
Bobbi
Don't waste your money!!!
I have used the Pluxy 4 times with no results, except for the torn, bleeding chin I experienced the first time. I have followed all of their instructions to the letter, but each time I have to go back to my trusty Flawless shaver--which never fails me.
I have sent so many emails requesting a refund and no one ever responds.
In my opinion, this product is as useless as their non-existent customer serv ice and their non-existent "satisfaction guarantee.
Do NOT waste your money on this product or any other products sold by this company. They cannot be trusted and neither can their products. I couldn't find a phone number to call. At least two of the emails I have received from them, including the order confirmation email, contained an invalid support email address.
Response from PluxyJun 12, 2025
Hi Bobbi,
We’re truly sorry to hear about your experience and the frustration it has caused—we understand how disappointing this must be, especially after giving the product multiple tries. Please know that your feedback is being taken seriously.
We are fully committed to making this right for you. One of our customer support agents has proactively reached out to you via email to offer assistance and help resolve this matter as quickly as possible.
We also apologize sincerely for the difficulty you've had in reaching us. We understand how important timely support is, and we’re working hard to improve our response times and communication. Your experience does not reflect the level of care we aim to provide, and we genuinely appreciate you bringing these issues to our attention.
Thank you again for your feedback—we value every opportunity to improve and are here to support you.
CN
cheri N.
hard to start a return
I bought a Pluxy along with the Pluxy Essentials. I'm happy with the Pluxy but I am trying to return the Essentials. The company is not returning my emails and that is how I am suppose to start a return. I have emailed a couple of times to start the process and I don't know what else to do. Any idea's? I've sent the request to the correct email address ending in co instead of the usual com
Response from PluxyJun 11, 2025
Hi Cheri,
Thank you so much for sharing your feedback. We're truly sorry to hear about the trouble you've had reaching us—we completely understand how frustrating that must be.
Please rest assured that we are fully committed to resolving this for you. One of our customer support agents has already reached out to you via the email address associated with your order and offered assistance with your request.
If you haven’t seen the message yet, it may have landed in your spam or promotions folder, so please feel free to check there just in case. We're here to help, and we’ll make sure the return process is as smooth as possible from here on.
Thank you again for your patience, and we truly appreciate the kind words about your experience with Pluxy!
MJ
Ms J.
Poor customer service
Ordered item, my house number was not on it, emailed straight away to ensure they added house number, no reply, post office won't deliver as no house number, messaged pluxy again still no reply. Very poor customer service again quick to take money but not quick to help.
Response from PluxyJun 11, 2025
Hi J,
Thank you for bringing this to our attention. We're very sorry to hear about the difficulty you've experienced.
We want to make things right and are fully committed to resolving this matter for you. However, we weren’t able to verify your order details based on the information provided in your review.
When you have a moment, could you please send us an email at [email protected] with your order number? Once we have that, we’ll look into this right away and do everything we can to get this sorted for you as quickly as possible.
Thank you again for your patience—we’re here to help and truly appreciate the opportunity to make this right.
MA
Margarita
Bad Customer Service
I sent a message on 05/23/25 requesting the instruction on how to return the products I purchased since the product caused me an allergic reaction. On 06/01/25 I sent a follow-up and have not received any response.
Response from PluxyJun 10, 2025
Hi Margarita,
Thank you for bringing this to our attention. We sincerely apologize for the delay in responding to your messages. Your comfort and well-being are very important to us, and we’re genuinely concerned to learn that you had an allergic reaction.
Unfortunately, we weren’t able to locate your order details based on your review. Could you please email us at [email protected] with your order number and the email address used at checkout? This will help us quickly find your order and provide the assistance you need.
Rest assured that we are fully committed to resolving this matter for you as quickly and smoothly as possible. Thank you for bringing this to our attention, and we look forward to assisting you directly.
