PSBridal.comReviews of plussizebridal.com

Response from PSBridal.comJun 15, 2012

Hello Tanya, We are sorry to hear you were not happy with your dress. We do warranty all of our dresses against damage and/or defects, however we do need to know about it as soon as you receive the package. Did you contact our customer service dept. regarding this problem? We see you received the dress around the 10th of May and have no notes of any problems reported on the order. We do want our customers to be happy with their purchases and need to know as soon as their is a problem so it can be rectified.

Response from PSBridal.comJun 12, 2012

Hello Ms. Howell, We are sorry to hear that you were disappointed with our company. Our 5 day return policy applies to Bridal Gowns size 16 and up only. Unfortunately our mother of the bride dresses are an "All Sales Final" purchase as stated on our return policy page. This is due to manufacturers restrictions. We do apologize if you did not receive a return call on this. We do make every attempt to call our customers back with information received from our designers. Unfortunately we were still awaiting a call back from the designer on this and had no new information to give you. Sincerely, Staff@psbridal

Response from PSBridal.comMay 7, 2012

Hi, Please feel free to contact our customer service department. We are always happy to help answer any questions you may have. Normal shipping on formal wear is around 10-12 weeks so as soon as we receive your order from the designer we will ship it directly to you. In the mean time if you would like specific information on your order please call or email our customer service dept. and someone will be happy to assist you. Thank you, Staff@psbridal

Response from PSBridal.comApr 17, 2012

Thank you for your comment. We are sorry you were not happy with the service you received. Normal delivery for formal wear is 10-12 weeks (approximately 3 months). Rush cuts are approximately 6-7 weeks. We do list all our approximate ship dates on our site and they do change weekly. Your order was placed as a rush cut on Feb 16th and shipped to you from our office April 5th. Designers do not guarantee ship dates however this order did ship within the rush cut time frame. Unfortunately we do not make these dresses so we can not control when a designer such as Bari Jay ultimately ships their orders out. Had you placed the order with us a week earlier we could have made your requested ship date. We do make sure that the day the dresses arrive they go right out to our customers. I am sorry you were not happy with the time frame but the order did ship within the approximate time frame given to you. You did receive the rush cut you paid for and we made every effort to ship your order to you as quickly as possible. We do have customer service reps here from 9:30am to 11pm EST and do our best to make sure everyone who leaves a message does receive a return call. We are sorry if you were unable to reach someone. Sincerely, staff@psbridal

Response from PSBridal.comApr 3, 2012

Hi Brittany, We have looked into your order and see the dress shipped out on a 6 week rush instead of the 3-4 week. We are sorry for the delay. We will gladly refund you the difference in the rush charge from the super rush charge right away. The amount you had to pay at the door was your duty charge for importing the dress into Canada. This is a tax your govt. imposes on you when you order anything outside of your country. Being based in the U.S. we have no control over other countries customs regulations and VAT charges. We do apologize for any inconvenience this caused you. If there is anything else we can help you with please feel free to call our customer service dept. anytime and we will gladly assist you. Sincerely, [email protected]

Response from PSBridal.comMar 24, 2012

Hello Ms. Osis, We are sorry you are having trouble with your purchase. If you will send your dress back to us we will be more than happy to inspect the color of the dress and if there is indeed a problem we will gladly replace the dress with the correct color you ordered. Colors on a monitor often are not very close to actual fabric swatches so it is always a good idea to view the actual color samples first hand to ensure you are getting what you want. We make it a point to inspect all our dresses before they go out to ensure the colors are correct. If there is an error, we are more than happy to help rectify the situation if given the opportunity. Please contact our customer service department at your earliest convenience and we will gladly assist you in getting the dress returned and inspected. Also if you wish to have a swatch mailed to you of the color you ordered we will be happy to do so. Thank you, Chris@psbridal

Response from PSBridal.comAug 17, 2011

Hi Alissa, I am sorry to hear you were not happy with the quality of the dress we sent. We have not received any emails of calls from you regarding your order. We strive to make all our customers happy with their purchases. If you would contact our customer service dept. with your order information I am sure you will find us more than happy to replace the dress for you. We do warranty all our merchandise to be first quality so if there is a problem or defect we will be happy to take care of it with no extra out of pocket expense to you. Thanks, Chris