Plunge CraftersReviews of plungecrafters.com

Super fast and efficient customer service. USPS delivered my package, but it never showed up. I reached out to Plunge Crafters' support, and within 30 minutes, they had me covered for a replacement!

Customer service is on point. Wasn't quite sure how to navigate everything being new to this type of thing. They made the process super easy every step of the way. Great product. High quality. And definitely worth the investment. Damn glad I found them 😊

I had a problem with my pump, a few videos and 2 emails later we diagnosed the problem and a new pump was on the way. A fantastically quick customer service experience. Freya is back in action and keeping me chillled and inflammation free!

Nathan and the team at Plunge Crafters have been awesome to work with. The customer support was way better than I expected, and you can tell they actually care about helping people get set up the right way. The quality of the products has been excellent too. The Cold Plunge Chiller Pro handles the Texas heat easily, the setup was simple, and everything feels well thought out. I did a ton of research before buying, and I’m really glad I found these guys. Plunge Crafters is 100% legit.

Updated review: Nathan was EXTREMELY responsive to correct and resolve the situation. He and I actually had the opportunity to try to work together to resolve an issue many cold plunge owners may have and aren’t aware of, the tubing and fitting size of their cold pod. Apparently, ozone kits are for 3/4” tubing and fittings, while my cold pod has 1/2” tubing and fittings. Nathan informed me they, as well as everyone else in the industry, is aware of this challenge and have tried to come up with a solution. Being in the water treatment business for almost a decade, ozone is a fantastic, simple and low maintenance solution. Despite putting our heads together and coming up with various possibilities, we weren’t able to come up with an effective solution at this time. I hope, pray and trust Nathan and Kristin will come up with a solution for this predicament. I WILL certainly be their first customer for this ozone kit. Thank you again Nathan and Kristin for your follow up, customer service and willingness to correct the initial issue. It CERTAINLY did not go unnoticed. Original review: Purchased the ozone kit to add to our existing cold pod and filter. It does not come with the 3/4” ID (inner diameter) tubing. That would be fine if I could find this size tubing with the length of 1 feet. But instead Home Depot, Lowe’s, etc. sell it in 50 - 100 feet at $28+. Would be EXTREMELY beneficial to include (1) foot of the tubing and charge an extra $5. I see y’all have it included in the $300+ whole kit, but we don’t need all that.

Fast service, great products.

Top quality customer service. They made sure all of my cold plunge questions were answered, so I was confident when making my purchase. Once I received my tub and chiller, it was easy to set up and they were quick to answer the one question that came up.

I've had two of your insulated cold plunge covers. I started with a 100gal tank cover and now have 1 for my 150 gal tank. Northern AZ winters and Summers and still holding up great 2 years later.