Johnny
Rockstar Customer Service
3 stars since I cannot honestly review the 1HP chiller as it arrived damaged (likely from shipping) and I wasn’t able to use it. So I had it returned. 5 stars for the customer service I received…. STELLAR! From info gathering, getting my questions answered, the purchase, and the return process…. They were with me all the way. They offered many options and alternatives to my questions and needs and were always helpful and supprting me as a consumer. Awesome!
Response from PlungechillJul 20, 2026
Thank you for sharing your honest feedback and for recognizing the efforts of our customer service team. We truly appreciate your kind words and are glad to hear that our team was able to support you throughout your purchase and return experience. We are sincerely sorry that your 1HP chiller arrived damaged during shipping and that you were unable to experience the product as intended. We understand how disappointing this must have been, especially after taking the time to choose our product. Your feedback is very important to us. We have been working on improving our packaging protection and shipping process, including adding stronger protective solutions for future shipments to help reduce the risk of transit damage. Thank you again for your patience, understanding, and for giving our team the opportunity to assist you. We truly hope we can have the chance to provide you with a better product experience in the future. Best regards, The Plunge Chill Team