Brian N.
I purchased the 1hp cold plunge chiller…
I purchased the 1hp cold plunge chiller + tub (pro). I received the tub without any issue, but the chiller was damaged in transit. I emailed plunge chill to let them know. The replied to my email the same day and already shipped out a new chiller, plus sent me a free filter kit because of the shipping issues I experienced. The tub is very sturdy and comfortable. You can hardly tell it’s inflatable. I’ve only been using it a week but everything seems to be high quality. The chiller is powerful and cooled the water down to 39 degrees (the temp I set it at) in about 8 hours. Once the set up was complete, I had some air in the line. I wasn’t able to get it out, even after following the instructions. I reached back out to plunge chill explaining the issue I was having. I received a very detailed and thorough response the same day. They helped me troubleshoot the issue. We determined that the release valve on top of the filter needed to be tightened. After tightening it, and releasing the air in the line, everything functioned the way it should. Customer service is top notch. I’m very happy with my purchase.




