Reviewer
Proceed with caution
They seem to know their stuff, but what they advertise in the way of check-ins and coaches always being available - my experience did not match that. Only one live check-in to start and the rest were 5 minute recordings. My coach was on vacation three of the first six weeks so the start was not the most solid foundation. When I did not respond during Week 7 due to a personal emergency, I was kicked out of the program.
Response from PLT NutritionMar 30, 2023
We are sorry to hear your experience hasn't been in line with all of our other customers, however it is hard to answer your individual case as your review is anonymous. All of our clients receive an onboarding live video call and weekly check-ins via video message, with a live video check-in on week 4 as well as week 8. This can be seen on our website and is discussed on each onboarding video call. . Uniquely at PLT, in an effort to not leave any clients behind, we have our coaches reach out to their clients for each week they have missed their check-in. On the 3rd missed check-in, the client is sent an email from Client Services advising them that as we hadn't heard from them, we would need to disable their account to keep our systems aligned. Also, the email clearly states that as a client, your remaining plan still exists and if you should reach out to us at Client Services, we will instantly re-activate your account and get you back working with your coach. . Should you wish to respond to that email you would have received from Client Services, or send us an email to [email protected], we would be happy to re-activate the plan and you can continue with your remaining weeks with PLT. We hope to hear from you, so you can continue your journey with us.