William M.
Annual Subscription Trap – No Reminder Given
I cannot recommend Pliability based on my recent experience. The workouts are good, albeit the voiceover can get on your nerves. However, the overall experience as a customer/ user is extremely poor. My annual subscription renewed without any reminder or advance warning - something most reputable subscription services provide and which UK consumer guidance expects, especially for longer-term contracts. I cancelled the subscription immediately upon noticing the charge and contacted customer service. Despite explaining that I had not used the service since renewal, they refused to offer a refund. The renewal process and general customer service approach show little regard for fair treatment of customers. If you’re considering signing up, set a reminder before renewal as will be unlikely to receive a renewal reminder, and cancelling after the renewal date means you’ll likely be charged for the full term regardless of use. In summary, I would avoid and look at one of the many similar apps that no doubt care about their customers rather than making a quick buck.