pliability.comReviews of pliability.com

Cancelled the same day and still refused a refund. I had stopped using Pliability and forgotten about my annual subscription. As soon as the renewal charge appeared on my credit card, I cancelled and contacted support for a refund that same day. Their own support acknowledged that I had taken quick action, but still refused to refund the payment, citing their strict no-refund policy. Yes, I forgot to cancel before the renewal. But that doesn’t make refusing a refund reasonable when I acted immediately after noticing the charge. In my view, enforcing a blanket no-refund policy in these circumstances is predatory, not customer-focused. The whole experience left me feeling like Pliability would rather make money by locking customers into unwanted renewal payments than by making a product people genuinely want to keep paying for and come back to. If retaining a customer’s money matters more than retaining the customer, that says a lot about the company’s priorities. Save your money and spend it with a company that actually cares about its customers.

BEWARE OF PLIABILITY’S “FREE” TRIAL. I signed up for a free trial and later discovered I’d been charged $25.19 every month for five months — $125.95 total. During those five months, I never received or saw a single email from Pliability alerting me that my trial was ending or that my credit card was being charged month after month. I searched my Gmail thoroughly—nothing. Pliability claims their system shows emails were sent. When I asked them to provide copies, they said they couldn’t produce them or even show me what those emails said. I canceled immediately when I discovered the charges and asked for a refund or even a partial goodwill refund. They refused every request. Yes, the recurring charge was disclosed in the signup process. I missed it. But a company converting a “free” trial into an ongoing paid subscription should make darn sure customers know they’re being charged—not quietly collect $25.19 month after month. My $125.95 lesson: Be very careful with Pliability’s free trial and watch your credit-card statement.

Not worth the money. The programming is basic, slow, and not as tailored as they make out. When informing customer support the app didn't suit my needs they gave AI-generated responses, no flexibility in refunds and no help whatsoever, which indicates its a company with great marketing but no soul.

I rarely leave negative reviews, but I think prospective customers should understand how Pliability handles its annual trial subscriptions. I overlooked the end of my free trial and was charged nearly $200 for an annual subscription. I canceled immediately after discovering the charge and requested a one-time exception because I had never actually used the service. Pliability denied the request based on its refund policy. While I was disappointed, what concerned me more was what I discovered afterward. The company’s published policy states that subscribers receive clear notice before being charged. However, the emails I received were inconsistent. My welcome email identified one trial expiration date, while a later email stated my subscription would renew in 35 days but left the actual renewal date blank. I shared those emails with customer support and pointed out that they did not appear to match the company’s own stated policy regarding clear notice. After providing that documentation, I never received a response. The product itself may be excellent—I never had the opportunity to use it. My review is solely about the subscription experience, billing practices, and customer service. My advice: if you try Pliability, set your own calendar reminder the day you sign up. Don’t rely solely on the company’s communications to tell you when your annual subscription will begin. Following this experience, I found other mobility apps that better fit my needs at a fraction of the annual cost.

The other reviews speak for themselves. I had the same experience as everyone else.

Scam artists. Make sure if you do a trial you cancel the day before the 7th day. I cancelled after the free trial and then charged me $350 for an annual membership. They rejected a valid refund request. When I reversed it with the bank, their lawyers demanded the charge be reapplied. You can find equal content on YouTube.

I wish I had read the reviews before signing up for the trial. I was charged €162, and I contacted customer support within 3h of the payment to explain the situation and request a refund. Unfortunately, I received the same response repeatedly: because their Terms & Conditions state that subscriptions are non-refundable, they would not consider my request. WHAT DISAPPOINTED ME MOST WAS NOT ONLY THE REFUSAL TO REFUND, BUT THE COMPLETE LACK OF FLEXIBILITY DESPITE HOW QUICKLY I REACHED OUT. THIS FEELS INCONSISTENT WITH THE CARING AND SUPPORTIVE IMAGE PRESENTED IN THEIR ADVERTISING. My advice to anyone considering Pliability is to read the subscription terms very carefully before starting a trial or not to try it at all. Because it seems that trial = €162 I certainly wish I had.

DO NOT GET THIS APP. I got charged, and my account is inactive. It is nearly impossible to get in contact with someone.