Linda Stevens J.
This product USED to be amazing and did…
This product USED to be amazing and did everything it said it would do on the TV ad. Then they changed the packaging to its current large tube from the little individual tubes and for whatever reason apparently changed the formula as well. Before, it was thicker and felt tacky. You could actually feel as well as see the tightening effect, which would last all day. A true miracle product. Now it's thin and watery and no longer feels tacky. Wost of all, it does nothing. I wonder - why did they change it when they had the perfect product before? It was expensive but well worth every penny. Now it's just another junk product that doesn’t deliver on its promises.
Response from Plexaderm®Jul 22, 2025
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your recent experience with the Plexaderm hasn’t lived up to your expectations or matched the performance you previously enjoyed. We understand how frustrating it can be when a product you once relied on seems to have changed. Your comments regarding the packaging and formulation have been noted, and we want to assure you that we take this kind of feedback seriously. While we have made updates to packaging, the ingredients remain the same. We’d love the opportunity to better understand your experience and see how we can make things right. Please feel free to reach out to our customer service team at 1-800-681-0366 so we can assist you directly. We appreciate your past loyalty and hope to regain your trust.