Plexaderm®Reviews of plexaderm.com

Response from Plexaderm®Jan 27, 2025

Thanks for taking the time to leave a review. We agree it's important to understand a company's shipping policy before making a purchase. Here at Plexaderm, we provide this information on our website under the Shipping Policy. We ship orders only within the United States (including Hawaii and Alaska) and Canada. Customers are responsible for any tariffs, duties, taxes, etc. required by your country for importing consumer goods. All purchases are in USD, therefor if you live in Canada, your order is subject to the exchange rate and will convert to CAD. Based on the provided information, that may be what you experienced. We hope this information was helpful, should you need any assistance, please don't hesitate to call us at 1-800-681-0366. We are here to help!

Response from Plexaderm®Jan 27, 2025

Thanks for taking the time to leave a review. We're glad to hear that Plexaderm works for you. Plexaderm is temporary, once applied the results can last up to 10 hours. Once Plexaderm is washed off, your skin will go back to its normal appearance. We would like to better understand your experience when Plexaderm is not used. At your convenience please give us a call at 1-800-681-0366. We are here to help!

Response from Plexaderm®Jan 21, 2025

Thanks for taking the time to leave a review. We are very sorry to hear about your experience with the Plexaderm and that it caused sensitivity. We recommend discontinuing use and disposing of any additional product you might have. Should you have any questions, please give us a call at 1-800-681-0366. We are here to help!

Response from Plexaderm®Jan 14, 2025

Thanks for taking the time to leave a review. We are very sorry to hear about your Plexaderm experience. The Plexaderm formula is quite powerful and if too much is applied you may experience dryness, over tightening, or even see residue. I recommend trying a smaller sized application and spreading it out evenly. Please allow a full 10 minutes for Plexaderm to dry. If you are still experiencing residue, try dampening a cotton ball/swab and gently pat on the areas of concern, this will help take away any unwanted product. If you have any questions, please give us a call at 1-800-681-0366. We are here to help!

Response from Plexaderm®Nov 27, 2024

We are very sorry to hear about your disappointment in Plexaderm. It sounds like you are using the product correctly. Every purchase is backed with a 30-day money-back guarantee. Please don't hesitate to contact us if your order falls in line with our policy, 1-800-681-0366. We appreciate you taking the time to leave a review.

Response from Plexaderm®Oct 9, 2024

Thanks for taking the time to leave a review. When using a moisturizer, we recommend using one that is oil-free, as oils break down the tightening effect that Plexaderm creates. Please note that results can vary from product to product. If you're interested, we developed a moisturizer that pairs perfectly with our serum, the Plex-Perfect Daily Moisturizer, you can find it on our website. Hope this helps! Don't hesitate to reach out to us directly should you need further assistance.

Response from Plexaderm®Apr 10, 2024

Hi Regina, We apologize for the disappointment you felt when the product did not meet your expectations. The good news is the Plexaderm Rapid Reduction Serum trial pack seems to have given you some results. That means Plexaderm is working. The formula is the same in the newly designed single tube you received, the only difference is the packaging. Your feedback is incredibly important to us, as it helps us understand where we can improve and make things better for our customers. We would love to hear more from you about what specifically didn't work for you, and how we can improve our product to meet your needs. We will also provide you with tips and tricks on how to use the Plexaderm alone and with additional cosmetics. Please feel free to reach out to us at your convenience, either through email at [email protected] or by phone at 1-800-681-0366. We genuinely value your opinion and are committed to providing the best possible experience for all our customers. Thanks for taking the time to leave your review and we look forward to working towards resolving this matter with you.