Kay J.
Disappointed!
I followed instructions daily with Plexaderm under eye serum to reduce bags. No matter how little I put on, it still was flakey after 30 min. I reached out to customer service to see if they would do a FT with me to tell me what I was doing wrong. They said NO. I am very disappointed .
Response from Plexaderm®Jul 2, 2026
Thank you for sharing your experience. We're sorry to hear that Plexaderm didn't meet your expectations and that you experienced flaking despite following the instructions carefully. We also understand your disappointment regarding the FaceTime request. At this time, we don't offer one-on-one video consultations, but we truly appreciate the suggestion and will certainly consider adding this type of support in the future. Your feedback is valuable to us, and we hope to provide an even better customer experience moving forward.



