Barb I.
Dishonest business practices
I can't comment on the product as I cancelled the order 20 minutes after I placed it. The company's business practice was not up to very good standards. I went to the plexaderm canada website and placed an order for $122 only to find a charge for $164 on my charge account. I phoned them to be told it's in American money. No where on the site did it say US funds. I was told by the company that because their head office was located in new York, I should have known. All I know from this exchange, is that this company is not an upfront company and does not deserve any business outside of their borders since they don't care about anyone else beyond that. I have dealt with numerous online American companies that advertise in Canadian dollars. They will get my business, not these deceptive so called business people. If they had only been honest in their advertising it may have turned out differently as I would have paid but I won't be misled. Your response is not acceptable as you are not addressing or fixing the original problem. This says a lot about your company and it's not a good thing. Your lack of actions indicates your only interest is dealing within your borders but will dupe outsiders if they allow it.
Response from Plexaderm®Apr 24, 2019
Hi Barb. We are very sorry for any confusion you may have experienced while ordering Plexaderm. Plexaderm.com is our official website, with advertised prices in US dollars. We do not have a dedicated Plexaderm Canadian website. As you stated, at your request, your order was canceled. Please let us know if you have any questions.



