Pleaser ShoesReviews of pleasershoes.com

I received damaged shoes, emailed the company right away with photos. I did receive an email back stating they would look into it and get back to me. It's been almost 2 weeks and I have sent 3 emails with no follow up. Very disappointed as I needed the black pair for a show.

You don't even deserve 1 star ! 👎 I ordered two pairs of shoes in Belgium, they did not arrive even after a month of placing the order. the money was collected immediately from my bank account, but they did not give me any receipt. I tried to send emails to the address displayed on the site for customer service, but surprise, I receive the notification: "the email address was not found", I received a reply after a week from another email address called "service 6" saying that my package is in transit. I come back after another two weeks with another email, I am told that all parcels entering my country will go through a more detailed control and the delivery time will increase. I called the police to recover my 140 euros, but I don't think anything will be resolved. be very careful! IT IS A SPAM!!!

I loved the boots! Customer service was great (responsive and kind) however due to purchase being in Feb (more than 60 days ago) and despite them being in perfect condition except the heel on one is ripping away, they wouldn't replace. Its def a manufacturer defect. It's unfortunate since I haven't used them more than 10 times.

I would not recommend your company it was hard getting responses and your managers did not keep their words as far as responding I did send pictures of the shoes to the person who asked me to send them. So you are so incorrect in your response and my review remains the same

I bought two pair of shoes with them, I even went size up and they were still tight on my feet. I returned them and they refused to refund my money claiming they were “worn” (just for the fact the sole had some dirt for trying the shoes). After complaining through e-mail, I decided to file a complain with my credit card. From that Please Shoes threated to sue me claiming I doing fraud saying I returned “damaged shoes”!!! Damaged shoes where?? Because the soles have some dirt for trying the shoes? What a joke. I’ve never seen such a miserable way to treat a client.

The shoes I ordered looked completely different in the picture vs when I actually got them /:

I never received the shoes I ordered. The Ops Manager, James P. has been less than helpful with resolving the issue, as he could only recommend I file a police report for the undelivered items. I will never use this company again and 10/10 do not recommend.

This company purposely makes shoes 2 sizes to small, they are over priced and each pair of shoes I got with rhinestones had defects. They nickel and dime you on return fees (mainly complaining about being charged a fee for returning shoes with defects, which was clearly stated in the return details) and after you return you will be out of more money and have nothing to show for it. I will continue to purchase from one of their brands, Demonia, since their shoes are true to size and better made, but I will not buy anything else from the other Pleaser brands. Customer service could use some improvements too. Overall this was just a very poor experience. If they make shoes true to size and bump up quality control on these $100+ shoes, then I would not have had to return anything. I have wanted these Bordello Teeze shoes for years, but finally decided to purchase them when they were on sale. I waited all this time to be highly disappointed. Update #1: This company is absolutely horrible, I was flagged for mentioning one of the companies that they actually own. I thought I was doing them a favor saying I would continue to buy from that brand, but now that brand won't get my business anymore either. Update #2: They flagged my review a second time, after I got it reinstated the first time they flagged it. They try to have as much control over the review process as possible, mainly the negative reviews. They are not set up on other popular review sites because they need to have control over negative reviews (which most other sites do not allow) and Trust Pilot is a perfect platform for allowing the company to control customer reviews. Trust Pilot has allowed the company to continually harass me about my negative review. I have left one other negative review and did not have to verify with the company that I was a real customer. I have been in contact with the Director of Ecommerce at Pleaser shoes and the conversation and level of service has continued to go down hill. I tried to bring my concerns to their attention, but its obvious they do not care. Nothing was done to try to save my business or to show that the company was sincere with their replies to my concerns. Update #3: Dear Pleaser customer service team, you never take responsibility for issues that are 100% your fault. This lack of professionalism is a pattern in your responses to complaints on this site. "The customer is always wrong", seems to be your motto. This issue was far bigger than just the return fee, but to address that one issue, your instructions IN THE RETURN PROCESS did not state to contact you via email or phone about defects. I selected the option to let you know the shoes were defective in the return process and that should have been sufficient enough to explain my reason for retuning the shoes. The rhinestones were not lined up in several places. I have no reason to lie about defects, or maybe you consider crooked, out of place rhinestones as normal on a pair of $100+ shoes. According to your responses on TP, all of your customers lie about defects or the condition of the shoes they receive. I hate businesses that never take responsibility for anything. I will never buy anything from either of your brands again, including Demonia, who I frequently purchased from. Please do not say that Demonia is a competitor again and try to get my review removed for mentioning one of your brands. Demonia is a Pleaser brand that you advertise on your main website. Even your Director of Ecommerce was not much help. He ignored my last reply and never responded. Why am I not surprised? He never addressed any of the issues I raised with him and the same tone you use to reply to angry customers, is the same tone he used in our communications. That tone is "we are right and you are wrong or sorry that's our policy." A policy can be wrong or unfair. So far, you have tried twice to get my 1 star review removed, if you want 5 stars across the board, then offer 5 star service. But I am convinced you are not capable of doing so. Update: 9/22/2022 You responded once, and stated your side. LET IT GO. Use your free time to improve your products, attitudes and poor customer service.