Pleaser ShoesReviews of pleasershoes.com

I ordered boots from them. I got a message notifying me the my order was delivered. Unfortunately it was not delivered. Not only was it not delivered, but I was home and signed for other packages that were delivered by UPS the same day. I contacted customer support and she wanted me to provide the address that my order was mailed to. She emails me back later confirming that it was shipped to my address and that it was delivered on October 1st so they can't file a claim. So now I am out 140 bucks for a product that they don't feel responsible for honoring. UPS is their problem. They owe me the boots I paid for or my money back. So far I have neither. I have ordered their products for years and never had even a reason to contact customer support. Now I know there is no customer support. I will never order anything from them ever again and I suggest you don't either. Disgusted, disappointed and furious. *Update I called UPS myself and explained the situation. They recommended that I tell the sender to file a claim. So I contact Pleaser again feeling good that this will be resolved. Boy was I wrong. They told me that I misunderstood and that the package was delivered to the address provided and there was nothing they could or would do. So I call back UPS, and they tell me how to file a claim. I do, I file a claim with UPS at 7:30 in the evening. By 10 am the next morning, I have my boots. So if you have a shipping issue. Just skip them, they are nothing but a waste of time in getting you your product. Contact the shipper, they care more than this company does.

Service goes back and forth and doesnt properly follow policy with their own suppliers and supply chain. AVOID doing business with them.

So disappointed. Ordered 2 pairs of shoes for delivery to UK paid £81.68 (this included £20+ for shipping). Arrived in good time but had to be returned as too small. This required several emails to organise. The shoes were sent via DHL and received back in USA 2nd June. Refund details received via email 6.26pm UK time on 9th June (yesterday) which tells me my credit left to spend with Pleaser (minus £38.72 for shipping!!!) is £21.58. So that's basically £80+ wasted not to mention the time, effort and stress. Won't be dealing with this company again and after reading the other reviews, I'm not the only one to have had a bad experience. Avoid the hassle and order with someone else.

NOONE answers the phone, nor emails you back. Ive always used Pleaser brand, but I cant even make a purchase because noone will pick up the phone or email me back. Absolutely ridiculous. I have questions on some heels, and wanted to know BEFORE I bought 4 different pairs. Glad I didn't buy them, because I probably couldn't have sent them back. Plus 2 were non refundable, and I had questions about why they were non refundable or returnable items. BUT guess what!? Can't get ahold of anyone.

First of all, the customer service is the worst ever. They just reply, because they probably have to, without actually answering your question. Secondly, the size chart is completely useless, because there is no cm or in. I wear EU 37.5 (24.5 cm), so I ordered EU 38 (which they claim to be US 8) and those were small, so I returned them. Thirdly, the shipping was supposed to be free for the USA (I ordered via my friend, so he would measure the insole length, because it's easier to return from USA to USA, than from Europe to USA) BUT I WAS CHARGED (twice, because I had to order US 9, which were too big in the end). If you're asking yourself whether they are comfortable, when they are too long and too wide for your foot they are most surely not. Last, but definitely not least, it is written on the website that they are leather, even though only the upper sole is leather. There are people like me who are alergic to most man made materials. PS. I asked the customer service to tell me the insole length of the two sizes I was unsure about. It is written on the box, so they didn't even need to measure it themselves (which is extremely easy, by the way). PPS.If anyone is wondering the insole length of thr US 9 of this pair, it is 25.8 cm.

Had to return the shoes I bought as the size was wrong and the quality was appalling. I emailed to ask for a returns label which was duly sent. Had to chase them for a refund and then was charged £32.20 shipping, which was never mentioned, and I feel is excessive. If you’re thinking of buying from this company, think twice!!

I was guaranteed 2nd day air shipping, my second payment for my purchase is almost due and I still don’t have my shoes because they opted to ship them the least expensive way possible with fedex smart post, which means it was accepted through fedex and handed off to usps to be delivered whenever they show up! I am very disappointed and the company has done nothing to try and rectify the situation! I have printed my return label and will be returning my entire order whenever it shows up! I will not do business with a dishonest company, I hate to even think how long it will take them to process my return once I am able to ship the items back.

Pleaser shoes are garbage. I have 2 pairs I bought around the same time. I wore one pair runway modelling [so walking gently in a straight line for less than 2 mins] and the heel almost completely separated from the shoe. I contacted them and they would not offer ANY help. I took the shoe to be repaired and the repair guy told me that there are supposed to be nails that hold a shoe together, Not just glue. They can't even be fixed properly because yes, he glued it again for me but he says they will just keep falling apart because pleaser didn't use proper techniques manufacturing the shoe. I have a second pair I have NEVER gotten to wear yet, still in the box. I just went to put them on....the heel is falling off one....like seriously... just don't waste your money... I have $10 walmart heels that have lasted years and still look new.