Backbone Labs, Inc.Reviews of playbackbone.com

Very poor. Ordered 14 days ago and haven’t even received a proper order acknowledgment. They took the money quick enough and then not had a word. Chased customer service 4 times with no response. Looks like I’ll have to file a claim with my bank for what amounts to a fraudulent transaction. Be better guys if you want to stay in business.

I ordered a controller for my son on December 4th, from early on the shipping info only stated that a label had been created. The item never arrived and after multiple emails with no response, the company sent me an email that said my purchase was refunded in full for an amount of $0. I reached out again to request the full $99 to be refunded and was told it was. Nothing has been credited to my card.

Placed my order on November 27 and received a order confirmation email stating that I should receive a shipping confirmation within 3 days. The standard shipping option indicated 4-12 days. I emailed them on December 6 asking what was going on and why I hadn’t received my shipping confirmation. It was very important that my Backbone One arrive at the latest 12 days after placing the order as a family member is flying to me out of country and was supposed to bring it. I have sent multiple emails trying to find out when they intend to ship my item and all I have received is vague and likely automatically generated responses. I asked the shipping date in order to cancel and order from Amazon instead, I have also in two separate emails asked for a refund since they still have not shipped the item or sent an order confirmation after 11 days! As they are no longer responding to my emails asking for a refund nor emails from Amazon Pay asking for the same I feel compelled to warn others. This behavior appears fraudulent, I hope that is not the case. I cannot speak for the product itself, but do yourself a favor and order from literally anybody but Backbone themselves.

This is a horrible device. Started messing up the first day I got it. I’ve only had it a week & the whole controller doesn’t even work anymore. I wouldn’t recommend this to ANYONE it is a waste of money & very disappointing

It’s been almost 2 months since I bought the product and I’m not able to use it yet cause u haven’t sent the adapter for iPhone 13 pro max yet..

I need my adapter for Iphone 13 pro

Can’t use it until I get the adapter for the iPhone 13 pro max that hasn’t shipped yet and could take another 2 weeks before it does so alil disappointed

I’m still waiting for the adapter for iPhone 13 pro max it’s been over 1.5 months