Backbone Labs, Inc.Reviews of playbackbone.com

Very helpful and kind. Returns are taken into account. I'd say thank you for the Backbone support team

They are on top! Best controller in the market

Speedy response time

Quick response

They really do work with you to come to a solution. Other companies just give you the run-around. but not Backbone

I’ve had my Backbone one since it was released in 2020 and as of lately while trying to remote play on my PlayStation the screenshot button just kept taking pictures. I was basically ready to just say it was time to buy something else. Before that I decided to just contact support and tell them. I wasn’t expecting much since I was well out of my warranty. To my surprise I was met with the opportunity to send my backbone one back and get a refurbished one sent to me at no charge to me at all. They sent me the shipping label and I was able to just put it in an old box and send it out. This is the best I’ve seen any company treat longtime supporter and customer. Never leaving them and will recommend them to anyone looking for a controller for mobile devices.

Great experience they helped me out with my device

It's amazing ordered two