Backbone Labs, Inc.Reviews of playbackbone.com

Backbone realised they had withdrawn money from my bank account in error and they swiftly credited my account with all monies taken , they were very supportive and pro active, good result.

Really good company, product and after support are flawless.

Handled my situation in a timely matter

The overall experience was great. I got rapid reply from the support team especially they manage to search my invoice number within a day. The whole process was smooth and I really appreciate their efforts. Thanks again.

A family member gave me one of these controllers as a gift. I needed to exchange, the service at backbone made it clear how to process my return/exchange and updated me every step of the way from when they received my item to when they sent out the replacement. I feel confident the company stands behind their product and will purchase more of their controllers as needed. A+++ customer service team.

Ever since I got a back bone it became one of my favorite gaming platforms. I recently ran into an issue with my back bone but the support team was very helpful and they are currently helping me solve that issue.

best customer service in the industry

I unintentionally ordered a second backbone, so I submitted a ticket to cancel the order. The team responded quickly and resolved the issue, but they also took time to ask if they could help and were incredibly positive. I have had nothing but great experience with this company over multiple transations.