Backbone Labs, Inc.Reviews of playbackbone.com

Great company fantastic customer service I have owned two backbone controllers and have had issues on both occasions this company respond quickly and have helped solve my issues quickly and efficiently thanks

Good product and very good and responsive warranty support

My experience with the Backbone, including that I bought one since December last year was great, especially the customer support whenever an issue with the gadget arised, yet I experienced it. Regardless of the amazing customer support and effective communication, I do hope that the Backbone controller will receive more tuned fixes and improvements to it, as there are some cases from that gadget where there are chances of causing malfunctions like I have two times on the left side of the controller that it didnt work moderately well after three months of use, which lowers the interest of using the controller for other customers, including myself, yet I honestly appreciate for the warranty claims when the controller is starting to be defective. Henceforth, I hope everything for the Backbone will continue to pour in a lot of workmanship and logistics to provide better gaming experience, reliability and usage to many mobile users like myself, to enjoy the controller and keep the product in good shape for everyone, and keep the customer support ready and active to serve for their customers at its very best.

The company did well on helping me get my backbone replace since mine had an issue with the buttons. I was able to summit my replacement request, so I’m extremely happy. I been using back bone products for 3 years now

Top tier controller that is more ergonomic and higher quality than competitors I’ve tried (Razer Kishi). Customer service is fast and incredibly lenient.

they’re so nice i have a little issue with my controller and since i live outside the supported regions they sent me a new one without asking me to ship the old one back! best mobile controller don’t hesitate to buy!!

Great external controller and it has multiple different ways to trouble shoot if you are having software issues!

Hey The way they had worked with me was excellent