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PlatinumtherapylightsReviews of platinumtherapylights.com

3.6199 reviews
Appliances & Electronics

Platinumtherapylights

About Platinumtherapylights

Platinum Therapy Lights designs and manufactures high output red and near infrared light therapy panels for home users, athletes, and professional settings. Our BIOMAX and BIOMAX PRO product lines are engineered to deliver consistent, measurable light output across clinically relevant wavelengths, with performance verified by independent laboratory testing at LightLab International. The BIOMAX PRO line is built as a separate, more advanced platform that sits alongside the existing BIOMAX panels, not as a simple refresh. BIOMAX PRO panels retain the same physical dimensions as the original BIOMAX line, so existing stands remain compatible, but they incorporate approximately 30% more LEDs and provide about 50% greater tested light output. They use a zero gap design, where LEDs extend to the edge of each panel to reduce coverage gaps when multiple units are combined, and they feature a matte black finish for a more discrete installation in home or clinical environments. BIOMAX PRO also introduces individual control over seven LED wavelength bands and adjustable pulse output from 0 to 990 Hz. These controls are managed through an upgraded remote and a dedicated app, which support more precise, repeatable protocols for users who want to align their sessions with published research or specific goals such as skin health, recovery, or general wellness. :contentReference[oaicite:2]{index=2} Platinum Therapy Lights focuses on clear technical documentation, transparent performance data, and ongoing education around red light therapy so customers can understand how to use their panels effectively and integrate them into their daily routines.Across both lines, our aim is to provide reliable, durable devices with straightforward controls and support resources that help users choose the right model, set up their space, and track consistent use over time. BIOMAX and BIOMAX PRO panels are offered at different price and feature levels so customers can match the system to their needs,

Platinumtherapylights (platinumtherapylights.com) has 199 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: platinumtherapylights.com
Website: platinumtherapylights.com
Category: Appliances & Electronics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 35% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Platinumtherapylights reviews

199 approved reviews, newest moderated first

Craig C.
Aug 10, 2026
super responsive.
super responsive.
Response from PlatinumtherapylightsAug 13, 2026
Thank you! We’re glad our team was able to help quickly. We appreciate your support!
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Tracy Eggleston S.
Aug 10, 2026
GOOD REVIEWS ARE SUBMITTED BY THOSE…
GOOD REVIEWS ARE SUBMITTED BY THOSE THAT GET PAID! HELLO! YOUR PRODUCTS ARE FAKE, AND YOUR INFORMATION ABOUT THE RED-LIGHT THERAPY IS ANOTHER TRAP FOR HURTING PEOPLE. The manufacture offers equipment that will do nothing to heal you.
Response from PlatinumtherapylightsAug 13, 2026
We’re sorry you feel this way, but we strongly disagree. Our reviews are submitted independently by customers, and we do not pay customers for positive reviews. Photobiomodulation has been studied extensively for decades, and our products are used by medical professionals, universities, professional sports organizations, and wellness facilities around the world. We stand behind both our products and the technology behind them.
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Matthew S.
Aug 4, 2026
High quality product, company communication++
Product works great so far and is well made, relatively high quality esthetics/ design. Good communication from platinum therapy lights throughout order & delivery.
Response from PlatinumtherapylightsAug 6, 2026
Thank you for your review! We're glad you're enjoying your BIOMAX and that everything from ordering to delivery went smoothly. We appreciate your support and hope you continue seeing great results!
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Rs
Aug 4, 2026
Scam
Scam. Sent me the wrong item and said if I exchanged it there would be a 20% restocking fee! Avoid this company. Awful customer service
Response from PlatinumtherapylightsAug 6, 2026
We're sorry you feel this way. After reviewing your order, we confirmed that the item shipped matched exactly what was ordered. We understand mistakes can happen, but because this was an elective exchange rather than a shipping error, our standard return policy, including the applicable restocking fee, applies. If there's anything further we can do to assist, we're always happy to help.
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NanthaK
Aug 4, 2026
Quality device and Great service.
Good communication once placed order. Shipping was quick. Product quality is excellent as commercial grade. It’s very easy to use. I been using the light for few days. Too early to say if the light therapy is helping? Excellent red light panel.
Response from PlatinumtherapylightsAug 6, 2026
Thank you for your review! We're glad your order arrived quickly and that you're impressed with the quality of your BIOMAX. It's still early, but we hope you continue seeing great results. Thanks for choosing PlatinumLED!
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Kimberly S.
Aug 4, 2026
Quick and easy process
Quick and easy process, I love the new red light therapy
Response from PlatinumtherapylightsAug 6, 2026
Thank you for your review! We're so glad to hear the process was quick and easy. We appreciate your support and hope you continue enjoying your BIOMAX!
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Ashley A.
Aug 4, 2026
Never received
Never received
Response from PlatinumtherapylightsAug 6, 2026
We're sorry to hear this. According to the carrier's tracking, the package was delivered to the shipping address provided, however we understand your concern and have already opened an investigation with UPS to determine exactly what happened. We'll continue working with the carrier and keep you updated as soon as we receive additional information.
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Adam H.
Aug 3, 2026
Red Light Ready!
I received my panels quickly and able to use them right away! Adam
Response from PlatinumtherapylightsAug 6, 2026
Thank you, Adam! We're glad your panels arrived quickly and that you were able to start using them right away. We appreciate your support and hope you enjoy the benefits of your BIOMAX!
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