PlatinumtherapylightsReviews of platinumtherapylights.com

I ordered what was supposed to be the same motorized stand I had purchased previously, but the new stand is clearly different at the pivot mechanism and does not hold the light at an angle the way my original one does. I sent customer service multiple photos and videos showing the two stands side by side, including the visible difference in the hardware. After several messages back and forth, they continued to tell me the stands were the same without ever actually addressing the physical difference I was showing them. We are a medical clinic and have spent thousands of dollars with this company. At a minimum, I would expect our concern to be taken seriously and directly addressed. This level of customer service is simply not what we experience with the other manufacturers and reps we work with. **Update after the company’s response:** While their team may have thoroughly reviewed my concerns, nothing was ever done to address them. I ordered what I believed was the same stand I had previously purchased and received a physically different version that functions differently. I was simply trying to determine what component would make the two equivalent. Instead, I was repeatedly told they do the same thing, which still does not address the actual concern.

I bought a panel from PlatinumLED, and within days the same panel went on sale for roughly $150–$300 less. I reached out to ask about a price adjustment or store credit and was told no. When I asked about returning it and repurchasing at the lower price, I learned I'd be responsible for return shipping (the unit is heavy) plus a 20% restocking fee — costs that weren't mentioned anywhere in the "money-back guarantee" messaging shown when I bought it. I only found this out by digging into their actual refund policy page after the fact. The light itself works fine, but the return policy is far less forgiving than the marketing suggests. If you're considering a purchase, read PlatinumLED's actual refund policy before you buy, not just the guarantee banner on the product page.

Well I ordered some parts and received ton I don’t need didn’t ask for and not the one crucial one I really needed. Spoke to a rep and they said they’d send to me but haven’t heard of when or if they’re actually sending. So I spent 20 + on one rubber foot so far.

While I appreciate the effectiveness and quality of the lightpanels, i am not at all impressed with the customer support (or blatant lack thereof.) I was sold an unsuitable XL Mobile Floor Stand model, which obstructs 30 LEDs while their "support" people now lament that exchanging it for a suitable newer model stand (same pricing) was too costly. When buying the stackable , black Biomax PRO Ultra Units 3 months ago, a white XL Mobile Floor Stand made for the older Biomax system was sold along. Not adapted to the new ZeroGap PRO series, 30 LEDs are being obstructed by it, which turned out to my consternation when fully assembled with the stacked panels. Shortly afterwards, the new XL PRO Mobile Floor Stand in Black was introduced, perfectly accommodating the ZeroGap layout, avoiding the obstruction of any LEDs. Had I been made aware of the imminent launch of the new product, I would naturally have waited a few weeks with the purchase of a stand. I suspect the denial of my requested exchange for the new product is mere incompetence on a lower staff level, as I cannot imagine this kind of low standard being policy of this company. Their wiesling out of clear obligation is unacceptable.

After reading positive reviews about the product, I decided to purchase it, considering its reasonable price. I reside in Canada, and although the delivery was prompt, I was surprised to be charged $220 in customs fees for a $500 product. As of now, I can't comment on the product's quality, but I strongly advise against purchasing it if you live outside the USA due to the unexpected and steep customs charges.

This is a very misleading website...you are not purchasing what is shown in the pictures...Had $5K worth of lights show up only to realize that the mounting stand isn't included...despite the photo and no explanation. $800 later...Platinum was no bargain, I felt misled and customer service is, at best, apathetic.