PlatinumtherapylightsReviews of platinumtherapylights.com

The lights themselves are excellent and truly top-notch. Unfortunately, my initial customer service experience was extremely frustrating. I received the wrong lights, resulting in products that were not compatible as originally ordered. Beginning June 30, I spent more than 30 days repeatedly following up by phone and email, providing photos and order information multiple times, without reaching a resolution. For premium products at this price point, the amount of effort required to correct a shipping error was very disappointing. However, I want to give credit where it is due. Once the situation was escalated, management reached out to me directly, reviewed everything that had occurred, acknowledged the issues, and fully corrected the situation. I sincerely appreciate their willingness to listen, take ownership, and make things right. While I still believe the initial customer service and escalation process could be improved, management's response restored my confidence in the company. Updated to 4 stars. The lights are exceptional, and I greatly appreciate management stepping in and providing a fair resolution.

So far, so good. Started using it right away. I looked at many different panels and chose this one because so many people said it was good. Nice product, shipping was great and easy to put on the stand and use.

I have been using red light therapy for a while and came to the conclusion that Platinum LED has the best product—varied wavelengths, high quality, and powerful lights. Sure, the prices aren’t cheap, but spending time every day in front of a subpar lamp isn’t the best choice either. So, I decided to go for it and make the purchase. The shipping costs were quite high (€220 to Belgium), but that’s probably due to the size and weight of the package. Anyway, I placed my order on January 26th and later read on their shipping blog that international orders wouldn’t be shipped until February 10th. I didn’t worry too much about it at first, but then I checked Trustpilot and saw some concerning reviews. I could only hope that the shipping process would go smoothly so I wouldn’t have to deal with customer service. Fortunately, on February 11th, I received an email from Platinum LED confirming that my order had been shipped (from Hong Kong), and I received it on February 17th. Like many others, I had to pay import fees (around 10% of the purchase price), which was not mentioned at checkout. The lamp and accessories are incredibly sturdy, and using it feels amazing. I’m happy with my purchase, even though it ended up costing more than I initially expected. Now, fingers crossed that it keeps working well, because if I have to return it, the shipping costs, lost import fees, and 20% restocking fee wouldn’t justify my purchase.

Really terrible customer service. Basically they "forgot" to ship my order despite taking payment, and when I chased it up by phone and email, they were rude and unhelpful. Ultimately, someone more senior in the company read my emails, provided a polite reply, and the product was shipped. The product itself, when it arrived (very quickly after shipping), was excellent. It came to me in the UK from Hong Kong, so inevitably there was import duty (10% of the purchase price) to pay to UPS before it could be delivered. It is very well put together (Apple level of construction) and came with all the stuff to easily suspend it from a hook or door, and was easy to set up and use. How well does it work? I purchased it to help speed recovery from hip replacement surgery, but hopefully I will be using it in due course for muscle fatigue after running, which is my preferred method of exercise. I'm hoping it may also help my wife's chronic back pain. I am a doctor, and there is some science behind its claimed benefits. Ultimately whether it is superior to a hot bath, an ice bath, massage, or some deep heat, is debatable, but probably it has some additional benefits over and above other treatments, and can be used alongside them. I thought it was worth the purchase cost. These guys do need to do something about their customer service though - not least for their own benefit. If you look at the reviews here, they mainly relate to poor customer service, rather than the product itself, and hence the poor Trustpilot rating, which is very much not deserved in view of the quality of their product. In my case it would have cost them nothing to have been polite in their emails, and then I would be giving them 5 stars.

I have changed my initial one star review, which was left because of the unexpected taxes that needed to paid before the courier would deliver. I believed I had ordered from a a UK seller as the website has a UK URL. platinumtherapylights dot co dot uk. The lights are already very expensive and the unexpected extra £61 taxes and lack of customer service on complaint were not good. The lights arrived today and I have to say the lights, accessories and instructions are all very high quality. A pleasant paradigm shift. I’m looking forward to using them