PlatedReviews of plated.com

I have tried 6 food delivery companies thus far. Plated was #5. Here were my issues: #1. The first (and only shipment) I got had spoiled food in EVERY meal. I literally had to go to the store, purchase ingredients so I could complete the order. #2. The food takes a lot longer to cook than they state on the recipe cards. Not one of their meals took less than 40 minutes to prepare (Chicken Parmesan was 45 minutes to make). I have owned restaurants in the past, and yes, I know how to cook. If I was an amateur cook, it probably would have taken at least 20-30 minutes longer. #3. I ordered 4 meals for the week. By the time we got to the 4th meal (Steak Frites), the ingredients were unusable. I DID like the Roasted Shiitake Bipimbap. The Pine-nut crusted salmon was okay. Not the best, not the worst. The Chicken Parm was less than average. I wouldn't order it again. Then the steak frites, we never got to eat because everything except the potatoes, were spoiled or bad. This is why I gave it 2 stars. One good meal out of 4 is hardly worth ordering again.

I have used another meal service for 2 months, but decided to give Plated a try because the meals look a bit more exotic. I received my first order today. I a on the 3 meals for 2 people plan. One meal was as shown. Another meal was missing several ingredients. The final meal was complete, but with 2 ingredients badly damaged to the point of being unusable. I called customer service. I got through to a live person right away, no being on hold. She handled it well and was very polite. She gave me a 2 meal credit. I'm hoping this week was just a fluke. I will give them another try next week.