Welcome to Plants Express, California's premier online nursery! From our California growing operations, we’ve supplied millions of trees and shrubs directly to homes and landscaping projects with a focus on healthy plants, reliable delivery, and real customer support. 🌎💚We are NOT affiliated with Plants Express UK or any UK-based company.
Plants Express (plantsexpress.com) has 115 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
plantsexpress.com
Website
plantsexpress.com
Category
Home & Garden Services
Location
Westlake Village, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 57% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The trees arrived in great shape. From ordering to deliver, it was all good.
Response from Plants ExpressJun 8, 2026
Thank you, Will! Smooth from ordering to delivery, with healthy trees at the end of it, that's exactly the experience we work for. Enjoy them!
FS
Frank S.
My tree came well protected
My tree came well protected, and looking very healthy and fit, but I thought the shipping cost was excessive.
Response from Plants ExpressJun 8, 2026
Thank you, Frank! Glad your tree arrived healthy and well protected. We hear you on the cost. Our flat $49.95 covers getting a living, full-size tree to your door in one piece, which is no small feat, but we always want it to feel worth it. Enjoy your new tree!
NS
Nancy S.
prices....
prices.....don't feel like I'm being taken....
Response from Plants ExpressJun 8, 2026
Thank you, Nancy! Fair prices and never feeling taken advantage of, that means a lot to hear. We appreciate you!
CD
Cd
Healthy beautiful plants
Found the plants I wanted, shipping to me very fast, plants are extremely healthy and beautiful! Very good price for hard to find plants. Thank you so much!
Response from Plants ExpressJun 1, 2026
Thank you, Cd! Hard-to-find plants at a fair price, delivered fast and healthy, is exactly what we aim for. So glad yours arrived in great shape. Come back anytime you're hunting for something unusual!
TO
Tola O.
When customer service works, it deserves recognition.
I had an HOA corrective measure along a 100-foot property line and needed to plant hedges, but I was completely stuck. I did not know which plant would work best, what size made sense, how to plan the layout, or how to avoid getting completely cleaned out by the usual local landscaping quotes.
Then I found Plant Express, and Denise changed the entire experience.
Denise was outstanding from start to finish. She patiently walked us through the options, explained what would work best for our situation, provided alternative quotes and planting plans, and helped coordinate delivery in a way that gave us confidence instead of stress.
What stood out most was that Denise did not just process an order — she actually helped solve the problem. She knew the product, understood the situation, and went above and beyond in a way that is rare these days. Her patience, professionalism, and generosity made a stressful HOA issue feel completely manageable.
This is what excellent customer service looks like. Plant Express earned my trust, and Denise deserves special recognition for representing the company so well.
Thank you, Denise, and thank you to the Plant Express team. Highly recommended.
Response from Plants ExpressJun 1, 2026
Tola, thank you for this. We shared it with Denise and the whole team. Helping you solve a 100-foot HOA hedge line (not just process an order) is the work we love most. Denise will be thrilled to know the options, quotes, and delivery turned a stressful situation into a manageable one. Enjoy the new hedges, and we're here whenever you need us.
BP
BPD
Plants came in great condition
Plants came in great condition
Response from Plants ExpressJun 1, 2026
Thank you, BPD! Healthy arrival is everything when plants travel, and we're glad yours came through in great shape.
KR
Krystyna
Absolutely beautiful
Absolutely beautiful, healthy double delight roses delivered right to my door! Plants Express made the ordering process easy, and the plants were of top-notch quality. 5 stars for excellent service and prompt delivery!
Response from Plants ExpressJun 1, 2026
Krystyna, Double Delight roses are a favorite of ours, and they clearly found a great home! Thank you for the kind words about the ordering and delivery. Enjoy the blooms. 🌹
RA
Rachelle
Arrived safely and in perfect conditions.
Arrived safely and in perfect conditions. Absolutely beautiful trees. Highly recommend this company!
Response from Plants ExpressJun 1, 2026
Thank you, Rachelle! Trees are the trickiest plants to ship, so hearing yours arrived safely and in perfect condition makes our day. Enjoy them, and thank you for the recommendation!