Susan K.
The product that was sent was faulty
The product that was sent was faulty, and the plants were all dead. When chatting with someone from the company, they never responded to these claims.

Plantorb is listed under Hobbies.
Plantorb (plantorb.com) has 48 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Susan K.
The product that was sent was faulty, and the plants were all dead. When chatting with someone from the company, they never responded to these claims.
Nina M.
It took a while to arrive and when it did two of the plants were rotten and dead. I don't feel what I received was worth what I paid. Nice idea though.
Susan K.
Cork had to be pried off as it was way too tight-- after that come to find out all three plants were dead. Total waste of money. Chat was not helpful AT ALL. Very upsetting.
Jose P.
This has been a great experience and a lot of fun! Unfortunately one plant did not survive the trip lol.
Debbie P.
The tools I purchased were a ripoff
Douglas C.
This is such a cool thing to build, learn, and enjoy to watch grow! I've had mine for 2 days now and I see the plants and moss already becoming happier.
Response from PlantorbJan 16, 2026
I am so glad you enjoyed it!
Carol D.
I love this little terrarium! There was a little problem caused during shipping but Adam at PlantOrb was super responsive and helpful. I’m very happy with their customer service!
Ken W.
2 of the 3 plants were dead on arrival, there was not any moss included in the shipment and light would not stay in the cork top
Response from PlantorbJan 14, 2026
Hi, I’m sorry to hear this. That’s not the experience we aim for. We offer full replacements or refunds for plants that arrive damaged, as well as missing items or hardware issues. Please contact us directly so we can resolve this immediately and make it right. Contact us at: [email protected]