Beth
Need Customer service? Here's Phone number not listed on website!
I placed an order for two beds and realized I made a mistake on the size. I immediately emailed them to correct my order, and like others, got a AI message telling me they would reach out to make the changes. After 3 days and several emails I never head back from anyone. There is no phone number listed on their site, but I was able to get the number looking them up on Apple Maps. Call 1-877-776-3388 which is for their corporate Maxwood furniture office and go through all the options until you choose the one for Plank and Beam. I talked to a live person (Suzy) who said she would correct my order. While I was on the phone with her, I was reading these trust pilot reviews and decided to just cancel my order all together. She canceled and refunded my money right away. She was very pleasant and it could have gone a lot worse. Hope this phone number helps someone else having issues with customer service.