Bought myself a pair of the Pit Viper Exec sunnies. Had them for around a year before the arm snapped, right where the rubber ear protector starts.
I hit up the Pit Viper (Australia) customer service warranty section of their website and in less than 48 hours I had already received a replacement.
Pretty damn impressed.
JO
Joey
5 star sunglasses and 10 star customer support
I got brand new pit vipers a week ago, great sunnies and great quality too. But late last week on Saturday, I accidentally lost one of my earpieces so I reached out to customer support to try and replace it and they were legends!!! I’m talking about the legends that have a joke and solve your issue quickly. I sent an email on Saturday night and got a response on the next business day at early in the morning saying that there was something wrong with the picture I sent with the picture, so I resent that on Monday night, just a normal computer error with the picture. Then when I woke up and check my email on Tuesday morning, they solved my problem, fixed it and replaced the piece free of charge. The customer support was 10 stars out of 5 and I am not exaggerating. They could have easily made me pay for the earpiece but no they didn’t even ask. They fixed it and it’s me only sending 1 email (2 if you include resending the picture as it didn’t send properly), this is real customer support. And the best thing is they joke around with it but also get the job done. Very x1000 recommend!
JD
Juanen D.
Servicio post-venta 10/10
El acabado de las gafas, la originalidad de los diseños y la calidad de los materiales han hecho que sea mi marca MUST para todo
Tiene un servicio post-venta de 100, tuve un problema con unas gafas que se me desgastó el color de la lente y me las cambiaron sin coste ninguno
Ya tengo 3 pares de gafas de esta marca y es probable que siga comprando más en el futuro
CH
Christian H.
Broken Glasses Replaced
I bought a pair of NPJ Pit Vipers online through Kawartha Adventure Store as a Christmas present for my brother.
When they arrived, the sunglasses broke as they were being removed from the box, breaking where the arm meets the frame, likely due to the very cold weather it was shipped in.
I reached out to Kawartha who put me in touch with Pit Viper.
Though it took about a month for Kawartha to connect me to them, Pit Viper promptly offered to replace the glasses.
When it turned out that the specific pair was not in stock, they gave me enough store credit to purchase another pair.
I’ll hold onto the credit until they restock the pair I’d like.
Overall, I’m happy with the interactions I’ve had with Pit Viper and Kawartha Adventure Store.
KA
Keller A.
Great Quality
I wear Pitvipers when I snowboard. I caught a front side edge trying to cut between two runs and took a 1.5-2m face first dive onto well groomed ice. I had a bruise around my face like I’d been punched in the face with a pair of pitvipers. Not a scratch on them. Great quality.
BA
Basil
Excellent quality shades, fast shipping, getting the respect I deserve
I been following pitviper on Ig for a while before I got any shades. My first pair for a christmas gift from my wife, I hinted to her I wanted some, she secretly hated them but because she loves me she got em for me. Its the 2000s model, military green looking ones, i forget the name, but they are the ballistically rated ones. They are super cool and I would literally wear them daily. They are highly adjustable, and despite me throwing them around, they are good as new.
I then recently also got a couple more pairs, the executive flip ups and another 2000s or Original (i forget) all american colored one. Now I can demand respect and authority with a variety if shades.
Out of curiousity i read a few 1 star reviews to see what the people are b1tching about, and I see its the quality. I happen to have a knockoff pair of vipers i bought for fun from a local flea market, and let me tell you the og vipers and this flimsy knockoff pos are night and day. Yea no sh1t the OG vipers are probably made in china, just like literally any other brand you follow or support, but their quality standards are high and they DO NOT feel like cheapie knockoff shades. Im sure theres tons of knockoffs online due to their popularity, so if you get a cheap knockoff ones outside of the official site, thats your dumb a55 fault.
Also keep an eye out for sales they frequently do REALLY good discounts if you wanna cop a pair.
DM
Dane M.
Absolutely love the company
Absolutely love the company, everything they make is high quality and last and the customer service is amazing, would recommended