Pit ViperReviews of pitvipersunglasses.com

Bought myself a pair of the Pit Viper Exec sunnies. Had them for around a year before the arm snapped, right where the rubber ear protector starts. I hit up the Pit Viper (Australia) customer service warranty section of their website and in less than 48 hours I had already received a replacement. Pretty damn impressed.

Scratched right out of the box — and support was zero help. I was super excited to open these up, but as soon as I pulled them out of the packaging, there was a massive scratch running right across the front lens. The packaging itself was totally intact, so this wasn't shipping damage — they literally wrapped up damaged goods and sent them out anyway. It gets worse. I reached out to their customer support team to get it sorted out, and they did absolutely nothing to resolve the problem. Claimed it "never came scratched" and washed their hands of it. For a brand that hypes up tough gear and solid customer service, shipping defective glasses and then refusing to fix their own mistake is a complete joke. Terrible quality control, useless support, and a total waste of money. Do better.

Shitty, nothing is ever in stock. The sunglasses are overpriced. Might as well buy from the cart at the mall.

Ive ordered from them to abroad. By there i didt get any contact for my order. I wrote them many times but still no answer. They made the website cool and the production, but the actual duty of good working is gone. Thank you for ruining my bf bday present!!!

DOCUMENTING THE FIRST TIME WE'VE EVER NEEDED TO FILE A POLICE REPORT FOR A PRODUCT DELIVERY. This is not a complaint about a late package or a damaged product. A driver delivering our Pit Viper order drove his vehicle directly onto our front lawn. When my wife asked what he was doing, he said that he “wanted to get closer to the door.” She pointed out that he could have parked in the swale approximately five feet in front of him or in our driveway approximately ten feet to his right. His response to my wife was: “Next time I’m going to park inside the house.” A delivery driver drove onto our property and then made a threatening statement to my wife at our home simply because she questioned him. That goes far beyond poor customer service. It is a serious safety matter, and it is why filing a police report became necessary. Pit Viper may outsource its deliveries, but it cannot outsource accountability for what happens while its products are being delivered. We expect the company to identify the driver and delivery service, ensure that this individual is never sent to our home again, and explain exactly what action is being taken. We will update this review to reflect how Pit Viper responds.

I got brand new pit vipers a week ago, great sunnies and great quality too. But late last week on Saturday, I accidentally lost one of my earpieces so I reached out to customer support to try and replace it and they were legends!!! I’m talking about the legends that have a joke and solve your issue quickly. I sent an email on Saturday night and got a response on the next business day at early in the morning saying that there was something wrong with the picture I sent with the picture, so I resent that on Monday night, just a normal computer error with the picture. Then when I woke up and check my email on Tuesday morning, they solved my problem, fixed it and replaced the piece free of charge. The customer support was 10 stars out of 5 and I am not exaggerating. They could have easily made me pay for the earpiece but no they didn’t even ask. They fixed it and it’s me only sending 1 email (2 if you include resending the picture as it didn’t send properly), this is real customer support. And the best thing is they joke around with it but also get the job done. Very x1000 recommend!

Your Facebook ads have become so repetitive that they've made me actively dislike your brand. I see the same sunglasses commercial over and over—sometimes five or six times in a single scrolling session. I have never seen another company's ads this aggressively repeated. This isn't effective marketing anymore. It's exhausting. Every time your ad comes up, I'm reminded that I have absolutely no interest in your products, and the constant repetition only reinforces that. At this point, I don't care how good your sunglasses might be because your advertising has become so intrusive that I associate your brand with annoyance. If your goal was brand recognition, congratulations—I recognize your brand as the one whose ad I wish would stop appearing in my feed. Please dial back the frequency. Seeing the same ad dozens of times a day doesn't make me want to buy your product. It makes me want to avoid it. Also the dude bro gimmick is played out and embracing it isn't endearing, its a bit disgusting. When you submit feedback it reads "thanks for nothing" and their immaturity really shows in the area to sign up for the newsletter "yourmom@ hotmale.com"(not hotmail). I bet the price is ridiculous for this party boy grapist look and the company openly accepts this as their public facing image.

El acabado de las gafas, la originalidad de los diseños y la calidad de los materiales han hecho que sea mi marca MUST para todo Tiene un servicio post-venta de 100, tuve un problema con unas gafas que se me desgastó el color de la lente y me las cambiaron sin coste ninguno Ya tengo 3 pares de gafas de esta marca y es probable que siga comprando más en el futuro