Pit ViperReviews of pitvipersunglasses.com

Shocking service. Tried to contact the company 3 times for a fault and I only got an AI response and no follow up over 3 months.

Ordered on 17th of may, waited about 2 weeks and then i contacted customer support through their website in order to get an update. The rep told me that there was an issue with my address and we corrected it and all should be well. Waited another week, contacted again - the order was lost by the shipper (DHL) , now i asked to have the order expedited, which they supposedly did, waited 3 days - no movement on the order, contacted again - the representative asked me to confirm the address again. This is when i asked for a refund, and when they refunded, they refunded initially only the product cost, without shipping. When i asked how does i come that i pay for shipping on something that wasn't shipped , the representative told me that as gesture of courtesy towards me, she refunded the shipping aswell. What??? ...

Worse clases ever you can get exactly same models for Chinese glasses and for a 1/4! when you write then to ask about spare parts they answer in a bad way

Terrible customer service. I had a problem with shipping and they literally said it “wasn’t their problem”. They also regularly delete any negative comments on their pages.

At this stage they don't deserve more , will revise my assessment if they do manage to deliver down the line Order placed on 2nd of January , as of today (24th of January) package still shows to be in the hands of their carrier and hasn't moved for 20 days ... they keep coming up with BS excuses ...

TERRIBLE SERVICE FOR LOST DELIVERY - My kid wanted a pair for his birthday. I ordered early to make sure he'd have them. Still waiting. DHL has said to contact the merchant, which I already had, to let them know there was an issue with the delivery. I am entitled to a refund (for an undelivered / LOST item.) So far Pit Viper has not stepped up to do the right thing.

Edgy and gay staff that make dumb comments.

scammers! i payd for express shipping and the order not arrived till after 14 days! and tracking says they still waiting for package!!