PITS Data RecoveryReviews of pitsdatarecovery.com

Emma explained the process thoroughly and things went exactly as described.

I had a great experience with Data Recovery Services. Their team was professional, communicated clearly throughout the entire process, and kept me informed on the status of my case. I truly appreciated how helpful and responsive they were when I had questions about the recovery process and requirements. Highly recommended for their transparency and excellent customer service.1

Eric Morgan was one of the most courteous and competent customer-service reps I have been privileged to work with. He spent a good hour in emailing me and a half hour online with AnyDesk connection to my Mac to reconnect two external hard drives with data recovered by his company.

Emma is awesome! She was such a HUGE help with my data recovery and made sure to communicate any and everything of the process! Great experience all together!!! Thank you so much Emma!

A couple of weeks ago, I sent my hard drive to this company to have it evaluated and find out what had happened to it. I paid 100 dollars just for the evaluation. A few days later, I received a quote for 2,000 bucks to recover just a few photos and family videos. During the initial call, their sales rep told me the recovery would cost a minimum of around 200 dollars, so the final quote was quite a shock. After receiving the quote, they called me repeatedly to justify the price and offered several “discounts.” In just two weeks, I received more than five calls. I rejected all of their offers and eventually had them send my drive back. I then sent it to a company called 300 Dollar Data Recovery, and as the name suggests I paid 300 dollars for the recovery. My advice: get a second opinion before agreeing to an expensive recovery quote. Don't make the same mistake I did. I felt that their sales approach took advantage of customers who may not be technically knowledgeable.

Incredibly disappointed and appalled at this company’s business practices. Had a very Important SSD hard drive stopped working. I’m not Completely technically impaired, so I did a little bit of troubleshooting and realized it was most likely a power issue and not any corruption of the drive itself. Regardless, because it was such an important drive was such a big project sitting on it I decided to do the rush service, which they charged me $500 for. I explained to them that I did not think that it was a corrupted drive, but rather that the drive was no longer able to power up. After about 24 hours they got back to me and they gave me a quote of anywhere between around $4000-$12,000 to recover the data. Well, I said thanks but no thanks and they shipped it back to me. Did a little more research spent $49 on an adapter and was able to recover the drive myself. I suspect they knew that this was the issue, but they also knew that I was in a pickle and they wanted to try to take advantage of me. I do not recommend their services as they are very dishonest.

If you value your photos and video, read this first! I had precious family photos and videos on my mini SD card, which was unreadable in my camera and had some minor rubbing of the gold on the back. I opted to go with PITS (CA) because of their 5-star reviews, and was nervous about shipping my card off. I shared an image of my mini SD card and later spoke with Kevin, who assured me that, "although they could not guarantee 100% success rate, the chance of recovery was good" and that "they had recovered thousands of drives just like mine." About four weeks later I received an email from PITS saying the one thing I feared the most happened - the card was unrecoverable. To their credit, they did work with me on the payment but nevertheless I was out of pocket nearly $700. The worst part, and the reason I chose to write this review: the card they sent back was absolutely damaged beyond recognition. It looked like it had been burned. I didn't even know if it was MY card, as the serial number had been rubbed off to the point that copper was exposed and the front of the card was rough and pitted. The original mini SD card was in my home and likely rubbed on my office desk, but was never immersed in water, fire or the elements so it should have come back the way it was sent. I immediately emailed, trying to determine if they sent the wrong card only to be told that this was the risk I took, and they actually lost money reducing the cost. He said that the "discoloration, exposed areas, scratches, or other visible changes you may see are consistent with the physical recovery work performed on the card" and the "appearance of the card after recovery should therefore not be compared directly to its original cosmetic condition. The card may look substantially different after the necessary recovery procedures have been completed." In summary, that mini SD card is damaged beyond recognition and I doubt any other company will touch it now to attempt data recovery. If zero reviews was an option, I'd choose that. DO NOT BELIEVE THE REVIEWS. NOT WORTH THE RISK.

Kevin, was very supportive throughout my entire drive issue. And I appreciate that the first person I contact is the person I work with throughout the entire process. I felt much more comfortable working with him through this stressful time. Shout out to Kevin and his team, for helping me with my shorted drive!