www.piscifun.comPiscifun was founded by fishing experts who are dedicated to manufacturing and designing high quality, affordable fishing products.
www.piscifun.com (piscifun.com) has 553 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Fishing & Hunting · Thousand Oaks, California
Excellent
Fishing & Hunting · Pleasant Hill, California
Excellent
Fishing & Hunting · Huntington Beach, California
New
Fishing & Hunting · Los Angeles, California
Average
Showing 41 reviews with 1 star · Clear filters
Bryan D.
Never got reward points after spending over $300
Response from www.piscifun.comApr 1, 2023
Hi, Sorry for the inconvenience brought to you. Due to the fact that you need to use a registered email address to obtain points when purchasing, there may be errors in this process. Don't worry, we have received your email and are arranging for relevant personnel to conduct a query. We will inform you of the query results in the email.
Christina F.
I still have not gotten the second item that I bought. It is a Christmas gift and all I have gotten regarding it is that it's departed a town in Illinois that I've never heard of. That was on December 22, 2022. I'm irritated and am about to ask for a refund and cancel the order!
Response from www.piscifun.comJan 3, 2023
Hi, Sorry for the shipping problem brought to you. We definitely don't want the logistics to be delayed for such a long time. I'm sorry for the inconvenience. We have contacted you via email. You can pay attention to the email received recently. We will try our best to help you solve this problem. We have provided you with a solution. Look forward to your reply.
Joseph M.
Reel was sent to wrong address. My address was "auto filled" on the order. Somehow the address got changed from "court" to "drive". It went to "drive", the people denied getting it...delivery confirmation be damned. Too bad, in this economy, I scraped together enough to buy it, and now I just have to eat it? Thanks.... 12/15 Update. Piscifun made it right, sent me a new reel. Thieves still kept the first one even after the postoffice knocked on their door and asked about it.
Response from www.piscifun.comDec 5, 2022
Hi, I'm sorry to hear that. Do not worry, we have contact you and we will solve the problem for you. Hope you do not mind waiting for the new reel we resend to you. If you have other question, you can contact us via the email.
Joseph D.
So , far you suck!
Response from www.piscifun.comOct 3, 2022
Hi， I'm sorry to hear you do not receive your reel now. We checked it has been delivered 6 days ago. Have you looked around your house or in the yard ? Or if possibly someone or neighbor helped you collect the parcel ？ Please do not worry, if the package lost, we will offer you a solution. You can contact us by email [email protected]. We will help you.
Chris
Do not use this company, the tracking number is essentially a fake that they send out to imitate an order being shipped when in fact it is coming internationally and will take weeks to arrive. I have tried to communicate through email with their Customer Service division but it sounded like they didn't understand what I was saying by their response. Then when I try to call the only Stateside Tennessee number listed, after the first day all my calls were screened and went to voicemail. I explained 5 times that I had ordered the reel for a trip and if I would of been told the truth about order times I would of gone a different route from the beginning. I have asked for a refund now 7 times and the only response I get is an email saying would I like to wait until the reel arrives and if it doesn't they will send for another one. NO at this point I made a mistake ordering from Piscifun and will make sure I tell everyone I meet that fishes about the experience I have had. If you read this don't make the same mistake. Order somewhere that will ship from within the states.
Response from www.piscifun.comSep 26, 2022
Hi, Sorry for the inconvenience brought to you. Most of our products are shipped from US warehouses, only some of our products are shipped from China warehouses, and we have marked them on our website. When the product you purchased is out of stock, we will contact you and ask for your opinion. You can contact our after-sales staff by email [email protected], we will try our best to help you solve the problem.
Denny B.
received offer in email but you wouldn't honor it and my contact with you ended with insults from you
Response from www.piscifun.comSep 26, 2022
Hi, Sorry for the inconvenience brought to you. Sometimes our promotions are for different products and different payment amounts, so it may be misleading for you. You can confirm with us again by email（[email protected]) whether the discount can be applied to your order and we will explain to you clearly.
Jason X.
Bought the viperx 4000 reel. i used for not more than 3 days and the spinning cap piece came off when i was catching a snook. I contacted customer service through phone several times and the voicemail was full. I then emailed the customer support and they responded. They were polite and kind but now I can no longer send messages to them. Gmail told me that the messages are blocked and they have not responded to me since. Now I am left with a broken rusted reel.
Response from www.piscifun.comSep 3, 2022
Sorry for the problem brought to you. Do not worry. We will try our best to help you. You can contact our customer service throught cs@piscifun. com by another email or you can call 1 865-601-1047. They will help you. Thanks for your understanding.
Shawn S.
The bait clicker stopped working the first day. Now i have to turn it on then move the switch back towards the middle while pulling line until I hear clicking.Sometimes it works sometimes it don’t. Other than that its a great reel. But i needed a bait clicker
Response from www.piscifun.comAug 4, 2022
Hi, Sorry for the problem brought to you. Do not worry. We will try our best to help you. You can contact our customer service throught cs@piscifun. com. They will help you. Thanks for your understanding.