www.piscifun.comReviews of piscifun.com

Response from www.piscifun.comDec 4, 2024

Dear customer, We are very sorry for the bad experience caused to you due to logistics and transportation issues. We have reported the logistics issue and our warehouse and logistics are making improvements in terms of shipping. Your needs and feedback are our driving force for improvement, and we will continue to work hard. We look forward to providing you with better products and services in the future. We once again express our sincere apologies to you.

Response from www.piscifun.comMar 3, 2024

Hello, We are sorry to hear that you did not receive the package. We will investigate the cause of the problem. Don't worry, we are helping you solve the problem and will resend it for you. Please accept our sincere apologies.

Response from www.piscifun.comDec 5, 2023

Hello, We apologize for any inconvenience caused by our verification method. Due to recent fraudulent orders, our system conducts a risk assessment on each order. We will ask you to verify when your order is screened as a high-risk order. We only ensure the property safety of every customer in this way. I'm sorry that the operator did not reply to your call in a timely manner. They forwarded the information to the customer service email. We have refunded this order because you did not provide any information to prove that it was placed by you personally. We really hope you can understand the reason why we are doing this.

Response from www.piscifun.comDec 5, 2023

Hello, We apologize for sending you the wrong product, and we sincerely apologize for this. Our phone sometimes gets busy, so this may be the reason you haven't been able to get through. We have received the email you sent in our email, and our customer service representative has processed the refund for you. You can check if your account has received the refund. We will strive to improve to avoid the same occurrence.

Response from www.piscifun.comSep 27, 2023

Hello, Sorry for the inconvenience caused by the transportation time of the package, as there are always uncontrollable factors in logistics transportation. We have checked the logistics information of another reel for you, tracking number 78835286573, and the carrier is FedEx. You will receive it on September 27th. Due to weight limitations during package transportation, we have to transport the package separately for you. We hope you can understand. If you have any further questions, you can still contact us via email and we will always be at your service.

Response from www.piscifun.comJun 13, 2023

Hi， I'm very sorry for the bad shopping experience you had. The product you purchased was indeed delayed due to logistics and transportation issues, and we were unable to ship it to you within the promised time. So we have sent you an email informing you and provided you with a solution. We have also received your reply and explained the reason to you, as well as a refund for the undelivered reel. The tracking number you received is the battery tracking, and it has been sent to you. We have already explained in the email and look forward to further communication with you. Once again, I sincerely apologize for this issue.

Response from www.piscifun.comApr 12, 2023

Hi, Sorry for the problem brought to you. Do not worry, we have contacted you via email and will do our best to solve your problem and provide you with a satisfactory solution. Our email is: [email protected] Looking forward to our friendly communication.

Response from www.piscifun.comApr 4, 2023

Thank you for your support to us. We sincerely sorry for any inconvenience caused to you We will update the website information in a timely manner in the future If you have any further question, please never hesitate to contact Customer Service.