Matt D.
Pioneerminisplit.com and still waiting for order (update)
Placed order on 13-Jul-2021 and received confirmation of order with processing within 4-5 business days with the exception of delayed processing could take up to 6-7 business days based on heavy volume. I waited 7 business days and decided to contact them since I have not heard anything and order still indicated on website as unfulfilled to check status on 20-Jul-2021. Received an email response on 20-Jul-2021 that my order is scheduled to be picked up the following day. After the following day and no status update I decided call and check status, customer service indicated the order was being processed and will be sent to the warehouse for assembly. I received an email on 26-Jul-2021 that the order has been processed and could take up 5 business days for assembly and carrier truck pickup to schedule delivery. Today is 30-Jul-2021 and still waiting. I guess during these times you got to expect long delays and for now I have a residence that has no AC in the deep south summer months. Update: today is 05-Aug-2021 and my order just arrived and everything looks good so far. Just be aware that your orders will take almost a month to get. Update: I found some damage to a plastic valve cover cap on one of the outdoor units and found that a line set cover kit was previously used with cuts and drilled holes. I reported this on 07-Aug-2021 and customer support said they would send out next day. Today is 27-Aug-2021 and nothing has arrived. Contacted them again to see where the replacement parts were. I assume they forgot so they said it will be out today. Hopefully it comes in soon as this has been going on for almost 2 months.