pioneerminisplit.comReviews of pioneerminisplit.com

Great costumer service and Quality equipment in a hot 110 weather in Las Vegas. I have bought 2 units for my Garage converting project.

All products showed up as requested and the delivery was smooth!

Pioneer air conditioning systems have been extremely disappointing. The unit constantly builds up ice, and chunks of ice have come flying out while it’s operating. It also drips water everywhere, which has already damaged our furniture and surrounding areas. We have had to call for servicing many times, and availability clearly isn’t their priority, especially when you’re stuck dealing with the heat. This is not just inconvenient but unacceptable for an air conditioning system. Based on our experience, the quality, reliability, and after-sales support are very poor, and I do not recommend Pioneer air conditioning systems.

Purchased Pioneer ECOasis 150, defective co2 meter and 4x as loud as advertised, 23-37db advertised, lowest settings were actually 50 and 60db on high. Customer support ghosted after trying to figure out a way to blame me and realizing they couldn't, continued to try to answer their questions and provide the additional details their leading questions asked. Steer clear of this company, you'll just end up with damage to your house and a nonfunctional but expensive paperweight with no recourse from customer support, straight up scam, should have done a chargeback.

Easy to reach customer service. Quality product and timely shipping.

What a great website, very simple to use and links compatible equipment together. The products well designed and straight forward to install. Definitely recommend this company.

Easy to order, always answer the phone with any questions on the products and give informed answers. Have ordered two full multizone units and not a problem

I purchased a mini split 12000 from a Big Box Store because the review I read said great help for help questions. I have tried their help line three times, same question same response, no answers so far. We received your question our tech will reply. Three times same question so far nothing. Today when the BOT can't find the answer, it then shifts to stupid Ai, they don't have any engineering language so they turn Axis to Axes. What happened to answers, lost in translation. Pioneer has no help even though they post a Contact Us for Help on their website. I know, I've tried three times same question. "Can I vacuum test my lines for leaks now, and not charge the lines until a later date? Any negative reasons not to test lines and release the vacuum test? With no power in my building yet I just want the mini split ready to activate later by testing for leaks now. Based on the real world, pass on buying any Pioneer Product first, buy another manufacturers product that has service.