pioneerminisplit.comReviews of pioneerminisplit.com

Pioneer air conditioning systems have been extremely disappointing. The unit constantly builds up ice, and chunks of ice have come flying out while it’s operating. It also drips water everywhere, which has already damaged our furniture and surrounding areas. We have had to call for servicing many times, and availability clearly isn’t their priority, especially when you’re stuck dealing with the heat. This is not just inconvenient but unacceptable for an air conditioning system. Based on our experience, the quality, reliability, and after-sales support are very poor, and I do not recommend Pioneer air conditioning systems.

Purchased Pioneer ECOasis 150, defective co2 meter and 4x as loud as advertised, 23-37db advertised, lowest settings were actually 50 and 60db on high. Customer support ghosted after trying to figure out a way to blame me and realizing they couldn't, continued to try to answer their questions and provide the additional details their leading questions asked. Steer clear of this company, you'll just end up with damage to your house and a nonfunctional but expensive paperweight with no recourse from customer support, straight up scam, should have done a chargeback.

I purchased a mini split 12000 from a Big Box Store because the review I read said great help for help questions. I have tried their help line three times, same question same response, no answers so far. We received your question our tech will reply. Three times same question so far nothing. Today when the BOT can't find the answer, it then shifts to stupid Ai, they don't have any engineering language so they turn Axis to Axes. What happened to answers, lost in translation. Pioneer has no help even though they post a Contact Us for Help on their website. I know, I've tried three times same question. "Can I vacuum test my lines for leaks now, and not charge the lines until a later date? Any negative reasons not to test lines and release the vacuum test? With no power in my building yet I just want the mini split ready to activate later by testing for leaks now. Based on the real world, pass on buying any Pioneer Product first, buy another manufacturers product that has service.

I purchased a mini split unit directly from their website, and it was brand new. I installed it and tested it, but wasn't blowing cold air. I contacted support, and they said that their warranty doesn't cover labor. I explained that it is defective out of the box, so there should be no reason for me to pay for a technician. The support person disrespected me and hung up on me. I tried escalating it to their management, and I can't get ahold of anyone.

Always bad tone. Always hanging up on the caller if: 1) you have an issue they don't want to resolve (too lazy or don't feel like it) 2) you have a complaint about a part that did not arrive or arrived damaged. Mr. Cool will be my next purchase. Pioneer's units and their company are far too unreliable for someone in the Phoenix Valley. They keep going like this and bad reputation isn't too far away as reviews like mine keep piling up.