Pinwheel Kids PhonesReviews of pinwheel.com

I love the online tech support. I can reach out to them at any hour and ask questions and even if they are not immediately available, I can leave my contact information and they will respond as soon as possible. They have really gone above and beyond in helping when issues have popped up, even checking back in days later to make sure everything is still working. Tonight my daughters phone just stopped allowing outgoing phone calls. The phone was fixed in minutes with guidance from online tech support. I love that I don't have to wait and take the phone to a store to be looked at. Not only is this a great first phone for my kids, but I am very happy with the customer service that comes with it.

Our family has been using Pinwheel for about 6 months and we love it! We did not feel our 13 year old daughter was ready for all of the apps (and responsibilities) that come with having a smartphone, but we wanted her to have a way to call/text family and friends. With Pinwheel, we feel that we have the best of both worlds!

Was having sync issues with pinging/geolocating my daughter's new phone from the Caregiver Dashboard. Popped into online chat, linked up with JM Ramos and she quickly diagnosed the dilemma. A cache clear here, a logout refresh and tweaking there, and we were gold again. Much thanks to the stellar PW support and customer service staff. Our kiddos, whether they realize it or not, appreciate your care and attention, as well. Keep up the great work!

Since joining Pinwheel, it has been an interesting journey - not always the most smooth, but interesting. But after our most recent experience, I must say that I am impressed! After our daughter dropped her phone and we were not able to have it repaired, I sent a message to pinwheel to see about getting a new phone to replace the broken one. The customer service department (especially Ralph!) was great finding us a solution that exceeded our expectations for an incident that we knew was our responsibility! Thank you very much!

Great phone! It is perfect for kids! It gives them the freedom to have a phone with the things they need without all of the stuff they don't need!

Pinwheel has been great for us! The glitches we've had have all been fixed quickly using the online chat customer service. We've been very happy so far!

Amazing phone and amazing support. Keep it up.

Thumbs up!!! They are there for you!!!! Pinwheel is a start-up company that is a new vision on an operating system that grows with your child and prevents addictive content of apps like SnapChat and Facebook but, still allows a kid to have a real phone with a camera and music like spotify and other fun learning apps. This operating system also allows parents to grant permission for all individuals who can contact your child and whom your child can contact. It is great. It is a start-up so, they are constantly learning and evolving and with that....there are some hiccups. But, the amazing silver lining is they have this incredible, friendly customer support team that you can reach out to via the their chat function. They ask you what the issue is and they immediately try to diagnose it and fix it. No matter what, they work on your issue and fix it. I am so impressed with how if there is an issue, I can always, ALWAYS rely on the fact that this customer service team is there for us and will fix any issues!!! I even know some of the technicians by name and they know me. They keep all the notes from your previous contacts so, they really know how to just jump in and fix things. They are an amazing company and the phone is so perfect for my children. It is their first phone and they are 14 and it is a real phone and does all the real phone things that they want...minus the apps that can be harmful and addictive.