Pinwheel Kids Phones Reviews | Read Customer Reviews of pinwheel.com

Pinwheel Kids PhonesReviews of pinwheel.com

4.4771 reviews
Computers & Phones
1250 S Capital of Texas Hwy, Building 3, Suite 400, Austin, Texas

Call Directions Website

Pinwheel Kids Phones

About Pinwheel Kids Phones

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.

Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pinwheel.com
Website: pinwheel.com
Category: Computers & Phones
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Computers & Phones, Texas

Pinwheel Kids Phones reviews

Showing 610 reviews with 5 stars · Clear filters

Randall N.
Jul 16, 2021
I was having some difficulties getting…
I was having some difficulties getting my data to work and this person was very knowledgeable in helping me figure out the situation. Thank you very much.
Report
A M.
Jul 15, 2021
Peace of Mind With Pinwheel
We needed our son to be able to get in touch with us in emergencies but we also didn't want to release the World Wide Web on him at such a young age. Pinwheel gives us peace of mind knowing that we can reach him and he can reach us when necessary, but he doesn't have access to content or material that is not age appropriate for him. We love that we can add apps and permit more freedom as he grows and becomes more responsible and aware. Also, the customer service is A M A Z I N G! The representatives are patient, understanding, and kind! I cannot say enough how much I appreciate this company and its employees for all they are doing to keep our kids connected and safe. Thank you, Pinwheel! Keep up the great work!
Report
Tim Z.
Jul 5, 2021
Genn was great to work with
Genn was great to work with, she took the time to help us figure out why a couple of things were not working correctly.
Report
Lia D.
Jul 4, 2021
Great phones and online customer…
Great phones and online customer service support!
Report
Leanne
Jul 3, 2021
Absolute perseverance in trying to solve our issues
Genn Garcia was absolutely not willing to give up helping our family get all the apps working on our new phones. She kept trying everything. She was very clear in her communication as we used the chat function to get help with non functioning apps or missing apps. With tech, crazy things can happen, so I knew I had to be patient as they also had to figure out why things weren’t working as they should. I was addressed politely and professionally, and appreciated her calm manner. Big thumbs up for customer support chat!! Thanks a million Genn!!
Report
Stacey
Jul 3, 2021
Great Customer Service!!
I was having trouble resetting my child’s password but the customer service agent was super helpful and helped me fix the problem. Pinwheel has the most amazing customer service! Super quick to respond and help!
Report
Kathleen D.
Jun 30, 2021
Support Service
Recently, the live location status feature was giving the incorrect location of my child’s pinwheel phone. I don’t ping the phone very often, but it is a valuable feature especially when my child is out and about on her own with friends biking, at the playground, around town etc. I have used the support chat service multiple times and they have always been extremely helpful & diligent. When the first few suggestions did not work, Ed consulted with his team and circled back with a solution that solved the problem! They have always been very patient, supportive, transparent, and helpful. Definitely worth the chat!
Report
Andrew F.
Jun 24, 2021
Pinwheel support
We had one of our kid's pinwheel phones malfunction, and support was all over it. We have a new replacement phone coming soon. Support for Pinwheel is the unsung hero!
Report