John S.
Good communication
There was a small wobble with connectivity a few days after starting but the Pinwheel staff via email were helpful, quick to respond and informative. They sorted the problem calmly and with no fuss. Very impressed.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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John S.
There was a small wobble with connectivity a few days after starting but the Pinwheel staff via email were helpful, quick to respond and informative. They sorted the problem calmly and with no fuss. Very impressed.
Mark B.
Rizza is great. Even when faced with a question she didn’t have an immediate answer, she remained communicative and helpful until we got things solved.
Katie
solved my issue quickly, very helpful and quick to the point
Suzanna S.
Super amazing customer service. Took lots of time to trouble shoot with me and the issue was resolved. Thank you Chen!
Alix H.
very responsive and knowledgeable, also patient and polite.
Sivan F.
Melissa DG provided phenomenal customer support. She spent nearly 2 hours helping me reinstall the pinwheel software for my child. My child had tried to disable the software and the phone wasn't working at all. I am so grateful for Melissa and the team at Pinwheel. Melissa went above and beyond, providing excellent and detailed technical steps for me to follow. Her responses were SO FAST and SO THOROUGH! I am very impressed with the company because of her service. I wish she could help me every time. Please give her a raise or a promotion or an acknowledgment! I appreciate her help so much.
Meagan
Chen B was super helpful solving a problem I have been dealing with for a few months. Amazing customer support.
Sarah W.
Chen B was friendly and helpful. He made me feel like all of my questions were welcome and that he was happy to provide me with assistance. His use of a screenshot to help me find a link I needed to complete my order was especially helpful. I would recommend this chat agent to others in need of assistance.