Jane K.
Great
Great, direct, quick, specific help from Ems Loresca for my first question about my new phone. Happy to know that I can count on that.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jane K.
Great, direct, quick, specific help from Ems Loresca for my first question about my new phone. Happy to know that I can count on that.
Lisa
I had a few things that I needed help with on my daughter's new phone. The help desk was extremely patient and super helpful. All of my issues were resolved and my daughter and I are both grateful. Thank you!
Lia
The customer service is always wonderful. I appreciate having this service for my child, as we are able to ease into the phone world and educate along the way. Thank you!
Aaron B.
The product is in public beta testing, so there are issues that pop up from time to time….the customer support has been consistent and very helpful. Thank you for providing this product!
Hannah K.
Help from the zombie hunter was FAST and HELPFUL. Both times I have asked a question or needed assistance. Turnaround time was much better than I have with Verizon, TMobile and Tello...All other carriers that I have or currently use.
zev B.
Best kids phone service ever!!!!!! Customer care is beyond amazing! Pinwheel... you guys are awesome!!!!!!!!!!!!!!!
Alyssa H.
Everytime I have had any question, Pinwheels customer service and support team has been professional, courteous and always very quick with responses. At this time Pinwheels customer service is the best I have experienced with a phone company. I look forward to many years more. Keep up they amazing job.
EW
I truly appreciate how much Genn worked to fix the issue. A lot of people would have given up, but she kept going and figured out the problem.