JOHNSON/CARA A.
Loving the service and Customer follow…
Loving the service and Customer follow up

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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JOHNSON/CARA A.
Loving the service and Customer follow up
Runt P.
Chen did a good job helping me with a bad situation with my son’s phone. Unfortunately, the situation wasn’t resolved just yet, but she assured me she would keep working at it. She did the very best she could helping me!
Deidra C.
The chat portal is wonderful!! Any question that I have someone is there who is committed to helping me resolve any issue. Great customer service!!!!
Katie
My daughter had locked herself out of her phone. I reached out via the chat feature in the caregiver app and they had it resolved within 5 mins. Always so helpful whenever I reach out.
a C.
Chen B. was awesome technical support and extremely patient. Loving this phone so far and so is my daughter.
SCha
Very helpful customer service, thanks!
Devin
terrific product service and experience
Gina DeStefano S.
I had an excellent experience when I reached out needing assistance with my son's phone. Genn was responsive, suggested a few things, and ultimately resolved the issue. The communication and directions were clear and timely.