D M.
Great customer service
Great customer service. I can easily and quickly get a hold of a real person to help me with any questions or concerns. I highly recommend!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 610 reviews with 5 stars · Clear filters
D M.
Great customer service. I can easily and quickly get a hold of a real person to help me with any questions or concerns. I highly recommend!
Jordanna E.
Support was great when I contact them and was quick to resolve the issue so for that reason I have given 5 stars. However! The initial issue that resulted in me needing to contact support was that my son was able to install Snapchat on his phone, even though it's not an approved app. It doesn't show on the main screen either, so somehow he's accessing stuff in the background. So for THAT issue, I'd rank Pinwheel itself a little lower in not being able to have closed this loophole before since it touts itself as being unhackable by kids.
Michael M.
Nina was so helpful and fixed a problem for us on Thanksgiving day! We are grateful for her amazing help.
Dacia H.
Pinwheel is always so so helpful and goes above and beyond helping me with my technical difficulties. They are so kind and patient.
Amaris F.
I needed some help with an order and Ems L helped me immensely through the live chat! I got everything I needed and the process went smoothly. Thank you!!
Charlene M.
pinwheel phone is completely the best child safety phone, for many reasons, a must in looking into! customer service is very good, prompt, helpful. I have had this phone for my 13 year old daughter for several months, with no regrets, completely helpful in monitoring and restrictions are great.
Trisha Andrews E.
Great customer service from Maia! I was super impressed with her helpfulness and patience helping me to resolve an issue with my son's pinwheel phone. I was already a fan of pinwheel and even more so after being helped by Maia. We were on the phone for a long time and she patiently walked me thru what needed to be done for more than one issue, including my own error. She didn't stop until we reached a solution.
Manu Yk Colque H.
Chen was very patient and helped me to resolve some issues with the phone. Great service