Mariel
Helpful customer service
Arthur L. helped me so fast! He was super courteous and kind. Great customer service experience!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Mariel
Arthur L. helped me so fast! He was super courteous and kind. Great customer service experience!
Austin
Thanks to Chen B for helping me!
Amy
I needed help with the caregiver portal connecting to my child's phone. Chen was extremely patient, helpful, and kind. I am very impressed with the customer service at Pinwheel!
Heather W.
Excellent and fast customer service!
dawn C.
So far I have been extremely impressed with Pinwheel. I have had a lot of questions regarding the phone and it’s safety features. I just want to make the right choice for my kids when it comes to placing technology in their hands and their growing minds. The companies customer service is attentive and thorough when answering questions. I really like how the company is open to evolving with the kids and families needs while still staying true to safety! We just ordered our phone so now we will see how the actual phone holds up to my kids and our expectations. I feel confidant it will since so far I have been super impressed with their customer services. A++
Ian A.
Customer service is great and thorough. Chen was very detailed and incredibly helpful.
Jennifer G.
Great help and feedback
MaryAnn M.
I had a very positive experience with Pinwheel Customer Support via Joseph N. My daughter's Pinwheel phone did a factory reset for some reason, and Joseph was very professional and patient (with just the right amount of humor) in directing me through the steps to try to resolve the problem. Based on this experience, I can say that not only does Pinwheel have a good product, it also has the team to back up and support this ideal product. I will recommend Pinwheel to my elementary school teacher colleagues to pass along to the parents of their students. *****