Pinwheel Kids PhonesReviews of pinwheel.com

Pinwheel has incredibly bad costumer service. I received a phone that wasn't working correctly. After 2 months of going back and forth with customer service on a daily basis, they agreed to send a new phone. They wiped all the data off the old phone despite me asking them not to that until I received the replacement. The new phone was supposed to be delivered in 5- 10 business days. After 6 business days, the had not shipped and they don't know where it is.

VERY BAD customer service. I canceled my plan via email and phone in June and they continued to charge me for months! Then blamed me for not doing it. When I clearly stated I was not using phone and had not opened it since it was sent. Customer service is choppy and the last person I talked with was brash, rude and uncaring. UPDATE TO REPLY FROM PINWHEEL: I asked via email and text 6 months before Pinwheel actually cancelled. Putting the onus on the customer for inept management via low cost customer representatives that don’t actually do the work, that makes for bad customer service. Hence my bad review. If you want to lie online about it, that’s on you. I have the emails from pinwheel pretending to not know who I am in order to delay cancellation, much like your reply here: Good luck with not being able to understand accessibility needs in the general population. Customers don’t have time to do your job, which they are paying for via rip off subscriptions hidden inside illegible legal obfuscation. Do better. Learn from the people paying your wage. EDIT: As for your fake, reply template, you know what you can do with it. Scamming and useless company.. Parents your kids can get around it anyway.Best to develop a better relationship and communication with them. And don’t let vultures like Pinwheel companies prey on your fears. P.S They still have not refunded me for the phone I sent back in- opened.

Due to a power setting (battery saver) in the caregiver app, my 14-year-old son, with no computer training, was able to bypass the "strict security" protocols. This enabled him to make and receive phone calls to unapproved contacts, and outside of approved usage hours. I have been on the phone with their Philippines call center all morning requesting a refund, but am getting nothing but obstruction and runaround. If you care about your children, do not buy this phone. It is too easy for a kid to hack. UPDATE: Pinwheel’s response is a big load of crapola. The “clear warning” is tucked away under a tiny little (!) icon that is very easily overlooked. When it comes to child safety that warning should be in BIG BOLD RED LETTERS ON THE PAGE LIKE SO. Still no refund either. Pinwheel cares more about your money than your kids.

Faulty device + terrible support. Wouldn’t process a return after weeks of troubleshooting. Save your money.

I made a mistake when ordering a phone for my daughter and gave them the wrong three digit security number at checkout. The payment was declined. I went through the check out procedure again and gave them the correct details. Somehow they managed to collect the declined payment as well as the genuine one. They, and the bank, refuse to tell me how, refuse to cancel one of the orders and will not enter into a discussion as to how they have collected a declined payment. BEWARE UNTRUSTWORTHY Your response is a very sanitised version of events. At no point during this whole process were your team helpful in anyway. I love the idea of the product but dealing with you as an organisation has been horrendous. No empathy and no attempt to help. Still no refund from this company despite my returning their equipment.

They did not ship it for 6 months 😔 😢 😪 😭 😫

We've had these phones for about a year, and have had ongoing issues with them, including them selling us a defective phone. The operating system works very marginally, and their customer service takes FOREVER (literally I was on a chat with them for 3 hours and didn't get the issue resolved). It is such a great idea that it's extremely frustrating that they are so difficult to work with and their platform is so unreliable.

Let me tell you about our pinwheel experience. I did a lot of research to find just the right phone where my daughter could feel she fit in and we could rest assured she was safe. After much research, we decided on Pinwheel. We purchased the first phone weeks before our vacation. We wanted her to be able to take pictures on her vacation and to have a way to reach us in an emergency. We ordered the phone with intentions of setting it up with our phone provider, but quickly learned that would not be possible (our provider, not Pinwheel’s issue). Before the phone shipped I tried to change our plan to include their service. In order to do so, we had to order and pay for a second phone / plan and could return the first after we received it for a refund. So, we have now paid double and immediately returned the first phone (it has now been two weeks and no refund in sight). Set up was fairly easy. My daughter was ecstatic to have her own phone and went on and on and on about taking pictures during our upcoming vacation to Alaska. Only to have her excitement quickly curbed when we found the camera did not work. I reached out to support with the issue. Initially, I was very pleased with customer support. They are typically very quick to respond. We tried some trouble shooting to no avail. This was seven days ago, at which time, and every day thereafter, I have stressed that we purchased this phone for vacation for the camera and the software and that we needed a resolution or replacement before the trip. Every day for seven days (going on 100 e-mails), we have gone back and forth. Try this, try that, follow these steps. I’ve sent videos showing how the camera does not work. After a couple of days they needed to do a factory reset to try the camera without the Pinwheel software to see if the software was causing the issue. For THREE DAYS they tried to reset it remotely but found their software isn’t connecting to the phone so they can’t reset it. By day four, I learn we could have just gone into the settings to do the reset. Something that could have saved four days and countless hours of time. I was then required to set the phone up as a normal android and set up a google account for my child that I never wanted them to have. This led to confirmation that the phone is in fact damaged. We are now 24 hours away from our trip, still have a defective phone, and the Pinwheel software is not installed nor can they seem to reinstall said software. So, we purchased a phone for our daughter prior to vacation for the purpose of having peace of mind and a camera. We paid for TWO phones. We still have not received a refund. We do not have a camera, and now we do not have a phone with any software and she cannot use the phone. Would I recommend Pinwheel? Absolutely not.