Courtney D.
Customer service is OUTSTANDING!
Customer service is OUTSTANDING!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Courtney D.
Customer service is OUTSTANDING!
Bry
The support staff was really quick with their replies and got it figured out right away.
DP
Chen B. - Great customer service!
H.
We recently switched wireless carriers and for some reason our phone was calling and texting but couldn't use apps outside of WiFi. I called the carrier and they couldn't figure out the network settings on the phone, I then called Pinwheel and they knew exactly what I needed to check and fix. And all through chat, amazing! Every single time I've had a problem, and no matter who I get, they have been super! Their customer support is the bomb! Strongly recommend them.
David L.
Very quick and helpful. We got disconnected but the customer service rep got back on with me quickly
David G.
I had accidentally factory reset the device to default stock Android. Within 15m, tech support got me situated and was patient and friendly.
Andrea L.
The service provided by pinwheel has been excellent. I was having some trouble with my son's phone. Representative was patient and thorough. They helped me work through all of my issues. I am loving Pinwheel! Thank you!
Kimberly
I worked with Maia G today and she was amazing to work with in trouble shooting getting access to my child's pinwheel settings. Maia stayed on the chat with me for over an hour and was patient every step of the way. I enjoyed working with her during this stressful time getting the phone set up.