Jessica T.
Customer service is awesome
Customer service is awesome - I always get great and fast help on the live chat support.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jessica T.
Customer service is awesome - I always get great and fast help on the live chat support.
Mitzi B.
Quick response time and problem corrected.
Emre T.
Yardım etme şekilleri gerçekten üst düzeyde
Sara J.
We had an accident with our phone, and customer service was very helpful. They helped us manage the hardship and we are very grateful. Highly recommend.
Greg G.
I received great support and service from both Tony R and especially Mark S. Mark walked me through getting our device installed with Pinwheel and setup after the device somehow got factory reset.
Tricia M.
Really love this phone for my 9 year old. It's a way to give him freedom of communication but in a controlled environment. The tech support was immediate and super helpful whenever he locked himself out. The dashboard is a great feature, too! Couldn't be happier!
Ashley H.
Fast, efficient assistance! Always friendly.
Kristen S.
Customer service is amazing! Everyone I spoke with at the company was polite, professional, and extremely helpful. I cannot say enough good things about Pinwheel.