Pinwheel Kids Phones Reviews | Read Customer Reviews of pinwheel.com

Pinwheel Kids PhonesReviews of pinwheel.com

4.4771 reviews
Computers & Phones
1250 S Capital of Texas Hwy, Building 3, Suite 400, Austin, Texas

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Pinwheel Kids Phones

About Pinwheel Kids Phones

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.

Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pinwheel.com
Website: pinwheel.com
Category: Computers & Phones
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pinwheel Kids Phones reviews

Showing 610 reviews with 5 stars · Clear filters

Rosa S.
Mar 12, 2022
Helped a lot!
I had an annoying issue with something that I couldn't fix. I went through 2 amazing people to help me out! It was very nice to know for the future! The issue was resolved and I am very grateful for all the effort!
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Shaydoss
Mar 10, 2022
Daughters phone stopped working
Daughters phone stopped working - couldn't send/make calls or texts. Julia O helped me troubleshoot the problem. She was patient and professional. We managed to fix it in less than 10 mins.
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Christine
Mar 9, 2022
Screen Protector Size Issue
I had ordered a screen protector for our pinwheel slim phone, but was disappointed to find that it did not fit the phone. I contacted them via text and JM was extremely helpful with immediate response. It turns out that the G50 size is outdated and the slim phones are now only compatible with the G50 plus. No problem because JM had them ship out the G50 protector and I didn’t even have to return the incorrect ones I received. I love this type of customer care that is fast, courteous, resolves the problem and all via text so I don’t have to hang out waiting on a customer phone line! Hands down best customer experience ever.
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Renee B.
Mar 5, 2022
We just gave this phone to our daughter…
We just gave this phone to our daughter for her 13th birthday. She loves it and so do we!
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Noelle
Mar 5, 2022
google account change
I had to change my daughter's password on google to stop her from accessing her email (due to inappropriate emails). After a few months she asked if she could have google hangouts back on her phone. When I added the app, it wouldn't let her use it because the phone remembered the old password. Chen in customer service talked me through deleting the google account and signing in with a new one. Thank you Chen!!
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LFlake
Mar 3, 2022
The phone set up can be difficult to…
The phone set up can be difficult to navigate, especially setting up email accounts, etc BUT the support team is very helpful and I've never had a more positive experience with using a live chat help forum. Nina R in particular was wonderful. I would like if Pinwheel would add the Family Link app & my boys would love a sporting app such as Sportacular.
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Chrissy
Feb 26, 2022
Pinwheel is peace of mind
I’ve found that pinwheel is always available to help with any tech issues. They take time to assure the problem is remedied. The service is family friendly and puts the battles about technology to the side and allows our daughter to have access without harmful apps or social media access. Thank you!
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Jenn S.
Feb 25, 2022
The live chat is excellent!
The live chat is excellent. Every issue I have had questions about has been quickly dealt with. Very helpful!!
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