Holly H.
Helpful customer service
Helpful customer service

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Holly H.
Helpful customer service
Kristina
I really love this phone for my 11 year old. I had a recent issue (most likely my own user error) and cuddle service gladly fixed it for me! So far the product and the customer service has been great!
Christina B.
Excellent customer service and assistance!! We upgraded my daughter’s Pinwheel phone to the Plus model. Everything was done via text messaging. The help was friendly and extremely fast. We love Pinwheel and the amazing costumer service!!
B. K.
Great service and customer service.
Erin M.
My kid put a passcode on his phone and he couldn't remember it. I ended up doing a factory reset on the phone which wipe the pinwheel app off the phone. I panicked and started a live chat with the pinwheel team thinking I may be out of luck-but it was worth a shot to contact them. The team was super responsive and helpful. They helped me troubleshoot through the entire process with ease. The pinwheel app is successfully back on the phone! So thankful for the wonderful & kind tech support team.
Sarah
Fantastic Customer Service! I love being able to contact customer service any time we need assistance. They are always very personable and spend plenty of time trying to find a solution.
Alexia S.
We love their phones and their service! I have had no bad experiences with this company. My autistic teenage son gets to be more independent and communicate safely with friends because of this company. Whenever we have run into any hiccups the customer service and support have been stellar and friendly. Couldn't ask for anything more.
Brandy
Nina R was so helpful and was able to help me set up mint mobile on my phone when mint was not able to help!